This job has expired

Team Leader

Purchasing Professionals
Closing date
1 Jun 2022

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Contract Type
Full Time
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My client, an accountancy and business advisory firm, are seeking a Team Leader or Team Manager to join their ever-expanding shared service centre in Glasgow.

The Role:

The role of a Team Leader / Team Manager is to empower, inspire, support, and develop the capabilities of their team members to set them and their clients up for success.

It involves meeting regularly with their Team Members and managing, coaching, motivating and

engaging their team throughout the year to ensure they achieve their full potential, with the ability to flex their style as needed to support and develop the individuals within the team.

The role includes a number of key areas:

  • Have an oversight and monitor absences, holidays, sickness absence and other absences
  • ensuring that requested absences fit in with the needs of the department and are in
  • line with the relevant Firm policies
  • Where appropriate, consult with the Partner and/or HR to ensure any wellbeing issues are addressed consistently and in a timely fashion

Recruitment and Onboarding
  • Responsible for the new Team Member's local onboarding and induction process, including the allocation of buddies and devising new starter training programmes within the hub, linking in with national and SSC induction schedules as appropriate.
  • Support new employee to understand the Firm and Streams activity, priorities and strategy
  • Understand new Team Member's role and work with them to set SMART objectives in line with
  • Expectations and review performance ahead of the end of the probation period
  • Meet regularly with Team Member to provide support, give direction, answer queries, monitor
  • Performance and quality (working with SME's to help support the technical aspects).
  • People Managers will assist in recruiting and selecting new joiners, following the
  • Firm's recruitment process.

Performance Management
  • Take time to understand the Achieving My Potential framework
  • Work with Team Member to set and continually review SMART objectives for the performance review year
  • Ensure Team Member takes responsibility for obtaining feedback and job quality reviews to enable you to have a robust understanding of their performance throughout the year
  • Regularly review performance with input from the technical team in order to provide honest and constructive feedback in a timely manner
  • Have open and honest coaching conversations to help Team Member identify/address strengths and
  • development areas
  • Support Team Member to identify opportunities for development and progression, feeding into local succession planning activity
  • Where appropriate, consult with the Hub manager and/or HR to ensure any performance
  • issues are addressed consistently and in a timely fashion
  • Support the firm-wide cyclical performance and pay processes as required, providing a fair and balanced view on performance, quality and progression at consistency panel meetings and adhering to the firm's framework in terms of pay and promotion activity.

Collaboration & Communication
  • Working with the workflow team to ensure the required staffing levels are planned, in line with seasonal peaks and any new activity.
  • Communicating effectively with various stakeholders, within SSC and the wider firm, on a regular basis
  • Devise mechanism for regular feedback and communication with the technical Tax team and other SMEs
  • Supporting wider SSC activity and working with other departments (both within SSC and wider firm) as required.
  • Role specific training will be provided.

Skills & Technical requirements:
  • Demonstrable experience of people leadership & management, with the ability to flex style as required
  • Recent experience of working in a team leader or team manager role within any specialism/sector
  • Evidence of strong coaching and development skills
  • IT skills - strong working knowledge of MS Office /Teams/ Excel, other MS Office products and similar desktop applications.
  • Excellent communication skills- both verbal and written
  • Accounting & or Tax experience is desirable but not essential

£Competitive salary plus salary review after 6 months. 25 days holiday + bank holidays, pension 5% match, flexi hours, agile working, buy up to 10 days holiday plus other benefits
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