E-commerce Customer Service Manager
An exciting opportunity for an E-commerce Customer Service Manager to join a forward thinking, collaborative e-commerce retail business. The successful candidate will take full ownership for the customer service team, identifying areas for improvement.
Client Details
Our client, based in Salford, is a market leading e-commerce retailer, with multiple awards. Due to continued growth, they are looking for an E-commerce Customer Service Manager to join their team.
Description
The successful Customer Service Manager will be responsible for the day to day running of the customer service team, as well as looking for ways to improve the customer service journey in a culture of continuous improvement. You will act as voice of customer within the senior management team, identifying areas for improvement and inputting the customer voice into business strategy.
Profile
The successful E-commerce Customer Service Manager will be/have:
Job Offer
The salary on offer is £35k - £42k
Office based role with Friday WFH
Client Details
Our client, based in Salford, is a market leading e-commerce retailer, with multiple awards. Due to continued growth, they are looking for an E-commerce Customer Service Manager to join their team.
Description
The successful Customer Service Manager will be responsible for the day to day running of the customer service team, as well as looking for ways to improve the customer service journey in a culture of continuous improvement. You will act as voice of customer within the senior management team, identifying areas for improvement and inputting the customer voice into business strategy.
Profile
The successful E-commerce Customer Service Manager will be/have:
- can do attitude
- experience leading a customer service function within e-commerce
- zendesk or similar experience
- great communication skills
Job Offer
The salary on offer is £35k - £42k
Office based role with Friday WFH
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