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Claims Manager

Coyles NMNC
Closing date
22 May 2022

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Contract Type
Full Time
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Job Summary:

The purpose of this role is to:
• investigate and manage potential and actual clinical negligence, Employer's and Public Liability and Property Expenses scheme claims against the Trust, and other occasional small claims, according to the Trust's Claims Policy and in line with statutory requirements and NHS Litigation Authority rules.
• to analyse trends and provide management information (risk management feedback, themes and financial costing) to Directorates and to the Trust on claims received to enable the organisation to understand its claims liability and to improve systems as appropriate to enhance the safety of patients, staff and other stakeholders.

Qualifications & Training:

Diploma in claims / risk management or relevant professional qualifications and / or at least 5 years relevant experience in a similar role


Thorough understanding of litigation investigation and risk mitigation in the context of clinical governance in the NHS
Understanding of and commitment to using comparative and trend information to stimulate quality improvement

Knowledge & Skills:

* Excellent English spelling and grammar including the ability to be clear and concise in written English (eg: drafting formal letters and reports), and excellent attention to detail

* Advanced computer skills in word processing and spreadsheets, experience of using databases

* Excellent skills in analysing data, identifying trends and compiling reports, communicating these to relevant individuals within the Trust

* Demonstrable ability to assess and make effective decisions under pressure in complex situations

* Ability to take decisions with sound judgment about reporting / escalating significant issues to seniors

* Demonstrable leadership and communication skills with proven record of managing and working as part of a team

* Demonstrable evidence of project management experience and delivery of objectives

* Ability to work independently and to meet deadlines

* Ability to prioritise and manage time effectively and efficiently
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