Cavendish has been instructed to identify an experienced Security Account Manager for a top 10 security provider. This fantastic opportunity requires a manager with corporate experience to be based within a blue-chip financial business.
The Role of the Security Account Manager
Main Purpose of Position
The primary role of the Security Account Manager is to oversee the successful delivery of contractual Security Services across the clients London campus, ensuring the protection of the client's assets and staff by effectively overseeing the entire Security operation. Liaising and working very closely with the client & key stakeholders within both the Security service provider and client to ensure a holistic approach toward the Security operation.
Duties are to include but are not limited to:
Ensuring all contractual service delivery measurables are fully met in line with the client's expectation.
The setting and tracking of key strategic objectives in the form of robust Account Development Plans.
Management of third-party vendors on behalf of the client.
Management of account wide employee relations, with the support of the security company's HR team.
Directing the Security Operations Manager to ensure all training needs and areas of development across the account are identified and met by way of regular welfare reviews and colleague appraisals.
Completion of regular, periodic operational reviews to ensure standards are met and maintained across the account.
Continuous delivery of industry and business-related innovation to improve efficiencies, providing a clear cost/ benefit analysis from the offset.
Responsible for the review & development of all physical and technical security measures across the London campus.
Working closely with the Security Operations Manager to ensure all operational requirements are met daily.
Management of contract finance from site level, tracking of all expenditure and additional to contract requirements, issuing to the security company's Head Office for invoicing at the start of each new month.
Close liaison with various safety and security forums such as the CSSC and the CPA to ensure optimum knowledge of emerging threats, cascading to the relevant parties where required.
Overall responsibility for the management of all Security staff, ensuring the security team always operates with a high level of professionalism and customer service. Investigating any instances of staff misconduct or failure to follow site SOP's/Assignment instructions and or any behaviour that could have a negative reputational impact on the security company and the client.
Acting as primary point of escalation for all incidents, acting as 'Bronze' level liaison between the business and the BCM team. Incident management, co-ordination, and escalation.
Oversee all investigations into reports of theft / loss / misconduct etc with the Security Operations Manager, ensuring a detailed investigation report is produced and communicated to the client once a conclusion is reached.
Production and presentation of all contractual security reports on a monthly, quarterly and annual basis, utilising the operational team to provide the necessary MIS.
Overseeing the periodic review and updating of all security related policies and standard operating procedures, ensuring all amendments and next review periods are documented.
Oversee the correct application of Access control process for staff, visitors and contractors in line with Bank policy and that no additional access is applied without first obtaining the required authorisation.
Coordination of all staff appraisals and performance review meetings.
Attend meetings with the client staff and event organisers as the Security SME to recommend / agree additional Security cover requirements where requested or operational strategies, conveying all information to the client where any agreements are met.
Using the banks systems to administer the adding or removal of access for their Staff. Requesting applications/access rights for Security / New Joiners and leavers.
Overseeing the management of the staffing roster at least 3 months in advance, highlighting any concerns with the Security Operations Manager and the Contract Administrator to ensure that the account is always staffed as per the contractual requirements.
Coordinating periodic out of hour's visits to ensure that operating standards are maintained outside of management hours.
Any reasonable work-related request from either the Director of Major Accounts & Strategic Development or the main clients