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EE Store Manager

Ortel Limited
Closing date
25 May 2022

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Contract Type
Full Time
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Store Manager

Bristol/ Yate

What you'll do:

* Identify and harness new retail opportunities

* Lead, engage and develop your talented and knowledgeable team of people

* Establish a culture of high-performance that focuses on both fiscal and behavioural KPIs

* Create and manage a relaxed, welcoming, customer-focussed environment

* Collaborate with our Regional Managers to create long-term succession strategies

You'll definitely:

* Have a track record of inspirational leadership

* Demonstrate a history of leading your team to strong commercial results including customer service measures within your store/business unit

* Be self-motivated and proactive

* Have experience of building great relationships with stakeholders, sharing knowledge and collaborating with others

* Have established coaching and development skills

* Possess an ability to set and carry out long-term plans

What's in it for you?

* Competitive salary

* The opportunity to significantly increase your earnings, depending on your store and team performance

* 75% discount on an EE mobile package (30% for Friends and Family)

Role purpose:

A Store Manager leads an in-store team, and works as part of a regional team, to consistently:

* Deliver a Personal, Simple and Brilliant customer experience

* Create a brilliant colleague experience

* Contribute to sustainable business success

Key Responsibilities & Accountabilities:

You'll actively create a welcoming store culture and put the customer at the heart of every decision.

You'll build and lead your team through:

* Shop floor management and rota management

* Coaching colleagues on the shop floor

* Conducting team briefings and meetings

* Recruitment, induction and onboarding activity

* Performance reviews and personal development discussions

You'll monitor and manage your customer and commercial KPI's, and work with your team to ensure that customers' experience is consistently Personal, Simple and Brilliant.

You're responsible for the operational excellence of your store, so you'll spend time:

* Managing Health and Safety

* Ensuring compliance and store standards

* Personally addressing customer feedback (including complaints)

* Creating team rotas

* Overseeing stock count

* Visual merchandising, including "point of sale"

* Owning all ad-hoc people issues

Key Challenges:

Using your time effectively to deliver customer and commercial KPIs whilst maintaining the operational excellence of your store, building team capability and engagement, leading change and playing an active role in your Regional Leadership Team
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