Resident Liaison Officer

Up to £17000 per annum
13 Feb 2018
13 Mar 2018
Recruitment Genius Ltd
Public Sector
Customer Service
Contract Type
Full Time
Are you a great communicator who can deliver excellent customer service?

This company carries out a complete range of decorating, building and repair work.

They are looking for a Resident Liaison Officer to join their team working on their project covering: Walton on Thames, Richmond and Twickenham.

After completion of this project you will continue on any of our other projects based in London, Kent and the South East.

As an RLO you will be spending majority of your time on your sites, only occasionally visiting their Head Office in Sidcup, Kent.

You will need to enjoy driving and be prepared to travel long distances at times between sites and properties.

The Role

The role of an RLO is to effectively communicate with residents whilst refurbishment works are carried out. Acting as a vital first point of contact, you will interact with residents face to face, via phone, letter and email.

Due to the nature of your role you will split your time between site and the office. They would expect that your time will be split approximately 80% on site and 20% at the site office.

As an RLO you will be expected to be on site every day, but you may use the head office as a base. You will be assigned to a contract with a large Housing Association, covering approximately 3000 to 3500 units per annum.

Main Duties

- Preparing correspondence to cover issues such as access, delay in works, change/adding works, resolving complaints. Lettering residents for pre work starts - hand delivery if possible
- Dealing with residents issues and complaints (via telephone, email or site visit if necessary
- Attending coffee mornings on larger sites with the Foreperson, to discuss works that are to be undertaken with residents.
- Collect colour choices for internal communal areas and external where applicable.
- Collecting KPI's in the form of booklet responses on completion of works. Logging results on an excel spreadsheet.
- Appointment arranging for painters, sub-contractors where necessary.
- Aid the foreman in daily tasks that they are unable to over.
- Build good relations with the contractors.

Person Specification

- Must hold a full driving license - If under 21, you will unfortunately not be eligible to be added to their business insurance policy. You will need to be prepared to use your own vehicle and ensure that your policy covers you for Class 1 business use.
- You should enjoy driving and be prepared to travel long distances at times.
- Must be flexible to accommodate resident needs.
- Excellent time management and organisational skills.
- Must be personable and a great communicator - able to adapt to different situations and types of people.

Additional Information

- A DBS check will be required.
- A company vehicle (contingent on age) and mobile phone will be provided.

Hours - Monday to Friday 8:00am to 17:00pm

Starting Salary: £17,000

To apply please send your CV.

All applications are assessed in line with Equal Opportunities Regulations and held in line with Data Protection Regulations.

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