IGL Recruitment
12 Feb 2018
13 Mar 2018
Contract Type
Full Time
Job DescriptionCustomer Sales & Service Exec. £21,000 per annum - (Kidlington)

Experience of working in a Customer Sales & Service team within a similar commercial environment desirable, Key Account Management & Export experience desirable also

Personal Attributes:

  • Effective communicator both verbally and in writing
  • Creative problem solving ability
  • Commercially aware
  • Highly self motivated and reliable - willingness to "go the extra mile"
  • Capable of working accurately under pressure, prioritising workload
  • Enthusiastic attitude, professional manner and quick learner
  • Good attention to detail and accurate key board skills Team player, willing to adapt to new challenges and changes
  • Working to deadlines and targets

Responsibilities & Position Goals:

  • Processing of orders via telephone/email ensuring high levels of accuracy at all times
  • Give remarkable service, managing customer expectations by liaising with other departments/service providers to deliver on promises
  • Build and maintain relationships with Key Accounts
  • Manage customer concerns and complaints efficiently to minimise the effect on the customer, following through to completion keeping the customer informed at all times
  • Operate within set guidelines and procedures relating to all aspects of customer service, pricing, lead times and in line with the telephone call monitoring programme
  • Maximise all sales opportunities from inbound/outbound calls
  • Work to achieve agreed sales and growth targets
  • Effectively use questioning and listening techniques to understand the customer's application requirements in order to cross
  • Sell and up sell from the product range
  • Liaise with the Range Development and Material Management teams to develop new products and range expansion ideas
  • Develop effective working relationships with team members, internal departments and other Components Companies
  • Maintain accurate customer records and sales development activities.
  • Participate in regular housekeeping as required
  • Participate in projects and team activities as required
  • Fully understand the product range
  • Attend training sessions and participate in the on-line product training portal to develop knowledge, sales techniques and skills

For more information please click APPLY

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