Customer Service Officer (Science Graduate Opportunity)

Cameo Consultancy (Recruitment) Ltd
12 Feb 2018
22 Feb 2018
Contract Type
Full Time
Job Description

A long established progressive family business specialising in laboratory equipment are keen to secure an experienced technical Customer Service Officer to join the team on a full time permanent basis. The position of Customer Service Officer consists of providing excellent customer service and administrative support.

Customer Service duties and responsibilities

80% of the role

  • Sales order processing and analysis
  • Preparing quotations
  • Customer price maintenance
  • Ensures and provides quality service to both internal and external customers
  • Taking ownership of complaints and queries and proactively following through to resolution
  • Ensuring all customer queries (including technical) are well investigated and resolved, and escalating queries if appropriate to a senior member of the team
  • Field sales support (recording meetings and dealing with follow-up, sample and literature requests, liaising with customers and making appointments)
  • Assisting in improving and monitoring procedures and processes to ensure the most cost-effective and most efficient service
  • Assisting in preparing and developing the documentation of the organisation's procedures for customer service

Administrative / Accounts Duties

20% of the role:

  • Sales ledger receipts
  • Sales credit control
  • Posting purchase invoices
  • Raising purchase orders (inc. order progressing)
  • Other duties (including opening post, post room, expenses, credit card transactions, month end routine, time sheets, warehouse and delivery analysis)

Qualifications and skills:

  • Life Science degree scientific
  • Excellent verbal and written communication skills
  • Working effectively both independently and as part of a team
  • Advanced Microsoft Office
  • Positive attitude, along with a good sense of customer service

What's in it for you?

As the Customer Service Office, you'll be working with a friendly bunch of people within a bright and airy modern office to work in with lots of parking available, it's a great place to work. There's a kitchen area with all facilities you need plus, a gym too!

On joining, you'll receive a thorough induction plan to make sure you understand the systems, processes, and products. You will also have on-going training and development plans.

The starting salary offered is £18,000 and you receive 33 days holiday (including 8 bank holidays), and a pension too!

Please forward your application and covering letter to Julie Allan

Similar jobs

Similar jobs