Major Incident Manager

Understanding Recruitment
AL10 0XR
12 Feb 2018
09 Mar 2018
Contract Type
Full Time
Job Description

Major Incident Manager

A new opportunity has arisen for a Major Incident Manager (multiple roles) to join a fast-growing, hugely successful and innovative Tech Company in Hatfield, Hertfordshire - just North of London.

As the largest organisation in their field, this impressive company are seeking several Major Incident Manager's to come on board and take responsibility for all technical incidents across the business, ensuring that they are resolved within a timely manner.

Major incident experience within a fast-paced, busy environment is vital for this role, with a proven track record of gathering the resources needed to quickly resolve the most critical IT issues.

***Please note - this role includes shift patterns***

Further responsibilities for the Major Incident Manager:

  • Act as the main issue escalation point
  • Ensuring at all times that OLA's (Operational Level Agreements) are achieved
  • Take full responsibility for restoring fast failing IT systems
  • Maintain effective communication across the board in terms of technical team members and Senior Stakeholders
  • Build a knowledge base and recovery plan to constantly drive forward improvement
  • Work in a shift pattern to ensure that the IT systems are covered consistently

Key skills and experience required:

  • Proven track record of Major Incident Management within a technical environment
  • Excellent influencing skills with the ability to gather teams up quickly to get a resolution
  • Technical knowledge key (i.e. networks, infrastructure, warehousing, Google Cloud Platform)
  • Happy/flexible to work shift patterns including night shifts
  • ITIL certification
  • Excellent communication, interpersonal and influencing skills are a must!

**The role involves working days and nights shift pattern, so flexibility to do this is essential**

Salary: £50,000 - £55,000 + £5k shift allowance and benefits (£55-60k for role without night work / shift allowance)
Location: Hatfield, Hertfordshire

For further information and immediate consideration please apply now!

Understanding Recruitment is acting as an agency on behalf of this vacancy.

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