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Sr. Business Product Manager for Advanced Service Analytics - Lab Insights Customer Area, Roche Info

Closing date
31 Jan 2022

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Technology & New Media
Contract Type
Full Time
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Sr. Business Product Manager for Advanced Service Analytics - Lab Insights Customer Area, Roche Information Solutions (RIS)

Role Purpose

As the Sr. Business Product Manager for Advanced Service Analytics(ASA), you will be a member of the Laboratory & Point-of-Care Operations International Business Team. This is a critical role to ensure the success of our purpose with the Advanced Service Analytics program..

Under the overall lead of the International Business Leader for Lab & POC Operation, the Sr. Business Product Manager will work within the ASA product teams to jointly execute on product strategy and own the holistic product vision and delivery within our organization.

This position will have an overall responsibility towards fostering collaboration and managing stakeholders with an aim to drive the evolution of predictive and proactive services as well as the adoption of these services in all markets that Roche is active in.

You will be responsible for...

  • Fostering collaboration across the team of product managers by providing functional leadership
  • Is responsible for the strategic roadmap of ASA in cooperation with the GSLT
  • Managing stakeholders at a senior level across GCS, Customer Areas, Spare Parts organization, Regional Hubs and Affiliate service organizations
  • Coordinating cross activity work streams across product and stakeholder teams
  • Representing ASA in the overall Service Business Model framework, drives the required change management across various service organizations in order to foster the uptake of the ASA offering.
  • Represent ASA to our partners as well as to our own R&D teams
  • Drive the adoption of 'proactive/predictive maintenance by design' model in the various system projects
  • Ensure the long-term institutionalization of capabilities around 'proactive/predictive maintenance by design'

As a Sr. Business Product Manager for Advanced Service Analytics, you bring:

  • +5 years of experience in the area of Technical Service & Customer Support, with a flair for digital solutions in this space. Experience in In-vitro Diagnostics would be a plus.
  • +2 years of leading high performing cross-functional teams in a regional or global setting
  • Bachelor's degree in engineering, biomedical engineering, health sciences, computer science or related discipline required.
  • Some experience with predictive models, data science and commercialization
  • Demonstrated advanced communication skills for facilitating and leading meetings, negotiating conflicting interests, managing group dynamics, and encouraging collaborative thinking cross functionally up to and including executive management.
  • Must be viewed as a decisive leader and be able to act independently in the face of ambiguity. Driver personality, constantly push towards clarity and delivery while balancing the need for great collaboration.
  • Personally motivated, creative thinker and accountable team player. Demonstrated ability to respectfully provide and receive feedback
  • Experience in working with complex data & technical documentation with an ability to connect the dots in the context of service analytics.
  • Ability to work collaboratively with technical and non-technical team members.
  • Consistent record of building collaborative relationships with peers and teams and proven ability to foster and build important relationships with customers and key stakeholders
  • Able to foster positive partnerships through effective influencing, negotiation and conflict management skills to achieve alignment up and down the organization and to drive change management.
  • Experience of product development processes and methodologies (for agile software development)


The successful candidate will build and provide effective leadership for the cross functional project teams that they work with, in a manner that is consistent with the Roche Values and leadership capabilities. They will seek to inspire and lead to create transformative solutions that will ensure that Diagnostics Solutions are recognized as being the best in the industry and maintains our #1 ranking in the future.

Everything you do should contribute directly to the achievement of our Roche Ten Year ambitions, including:

Double patient access to novel, high-medical-value diagnostics solutions

Build the leading, profitable insights business

Improve patients' lives via 'OneRoche Approach' to ecosystem in every country


We@RocheDiagnostics is the mindset and culture we as Diagnostics colleagues strive to adopt to help achieve our vision and realize our strategy. The dimensions are:

We are passionate about our customers and patients

We radically simplify

We trust, collaborate & have fun

We ALL lead

We experiment & learn

You are expected to demonstrate the We@RocheDiagnostics dimensions and help evolve the functions culture beliefs, beginning it to life as part of the TransformD journey.


You can be based in Switzerland, Germany, Spain or the UK

At the Company's discretion, an exception to the location requirement could be made under extraordinary circumstances.

As this position is a global role, international business travel will be required depending upon the business location of the successful candidate and ongoing business project activities.

Roche is strongly committed to a diverse and inclusive workplace. We strive to build teams that represent a range of backgrounds, perspectives, and skills. Embracing diversity enables us to create a great place to work and to innovate for patients.

Roche is an equal opportunity employer.

Job Level:
Manager without direct reports Full time
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