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Social Media Officer

Employer
Tate
Location
UK
Salary
Competitive
Closing date
9 Feb 2022

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Sector
Technology & New Media
Contract Type
Permanent
Hours
Full Time
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Social Media Officer
Portsmouth (office based)
Full time, 37.5 hours per week (Monday - Friday)
12 Month contract
£11.53 per hour

Tate are working with a well-established energy company, recruiting for an exciting role of Social Media Officer based in Portsmouth. As a Social Media Officer (SMO) you will be responsible for all content, campaigns and customer interactions on the social media channels, Facebook Messenger, WhatsApp, and Power Tracker app.

The Role

Key Duties:
· Respond to customer enquiries via social media
· Identifying vulnerability in customers
· Recording and resolving complaints
· Logging and highlighting damage to the network
· Customer satisfaction scores
· Website content requests
· Create and run social media campaigns to support business objectives
· Provide analytical reports for business areas
· Regulatory and legal standards and protection
· Crisis management

Knowledge, Skills and Experience
· Broad Measure Incentive
· Stakeholder engagement (SECV) incentive
· ICE incentive
· Networks structure
· Faults and network knowledge
· Connections understanding
· Business Objectives Understanding
· Safety escalation processes
· Basic understanding of Regulatory and Legal requirements

Essential Functional/Technical Skills
· Experience in a similar role and extensive knowledge of current and emerging social channels.
· Ability to conduct analytical reports
· Track record of strategic planning, creative thinking and ideally delivery of a digital campaign/s
· Experience of using the latest social media monitoring and analysis tools and platforms
· Strong competency in Office software (Outlook, Excel etc.)
· Communication and listening skills
· Exceptional grammar and language and excellent time management
· Outgoing/engaging personality
· Creative and adventurous

If you have the right experience and are interested in this role, please apply today'

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy
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