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IT Service Management Analyst - Contract - 6 Months

Austin Fraser
Closing date
9 Feb 2022

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Technology & New Media
Contract Type
Full Time
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IT Service Management Analyst - Contract - 6 Months

**Fully Remote**

Austin Fraser are recruiting for an IT Service Management Analyst to join a Medical/Pharma business for an initial 6 month period with extensions highly likely.

The ITSM Analyst will be coming into ITSM Team as part of a merger and acquisition and due to the enlarged environment, need additional expertise in this area. Key focuses will be around Incident and Change Management but in particular Problem Management.

The nature of the role means you'll only be working and dealing with IT personnel - this is not end user focused.

In addition candidates need to be fully versed in ITIL processes and ideally have experience with Cherwell but other ITSM tools are fine.

Key Experience:

- ITSM experience with a focus on Problem Management
- ITSM tools (ideally Cherwell)

Nice to have:

- Familiarity with Medical/Pharma Industry
- GXP or QA validation knowledge

If you are interested in the position please send your CV for consideration.

Austin Fraser is acting as an Employment Business in relation to this vacancy.

Austin Fraser is committed to being an equal opportunities employer, and encourages applications from candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity status.

Due to the volume of applications received, we are unable to provide individual feedback to unsuccessful applicants
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