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2nd Line Application Support Engineer – SaaS Fintech

Recruitment Revolution
Swindon, Wiltshire
£28,000 - £40,000 Plus Company Benefits Package
Closing date
14 Feb 2022

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Technology & New Media
Contract Type
Full Time
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Job Details

We are a highly successful UK-based Fintech Software vendor embarking on an exciting growth journey after significant recent investment in new products and people.

We are looking for a full-time, proactive, enthusiastic 2nd Line Application Support Engineer to join us at an exciting time as we look to the next stage of our journey and beyond, could this be you?…

Role Info:

2nd Line Application Support Engineer – SaaS Fintech
Remote Based / Swindon HQ c2 Days Per Week
£28,000 – £40,000
Plus Company Benefits Package
Permanent – Full Time
Skillset: MySQL, PHP, Linux

Who we are:

With an existing and highly satisfied customer base of very well-known large international Blue-Chip enterprises, we are a secure and dynamically growing Software business with a 20-year history of stability and profit from offices near Shrivenham on the Oxfordshire / Cotswolds border. The next few years will be an exciting time for the company as growth explodes.

Our jobs come with fantastic perks as well – our new office has a private gym attached which you can use whenever you want, you get private health insurance and there are pension and bonus options for all successful candidates. 25 days annual leave, bank holidays on top of that and the option to purchase more. Once a month we have a pit stop lunch with pizza or deli provided.

The 2nd Line Application Support Engineer Role:

This is a varied role that requires a self-starter to work alongside multiple teams with excellent prioritisation and communication skills.

You will provide a first-class service to our clients as 2nd line support to resolve day to day technical issues, system enhancements and ensuring data integrity is maintained.

We are a PHP house and there is a requirement to work across multiple environments as we transition from our legacy system to an enterprise scale fintech platform based on AWS architecture.

As well as being comfortable in a development environment you will be equally at home following up directly with clients on the specifics for both technical and non-technical contacts to resolve issues whilst adhering to S.L.A. commitments.

About You:

+ Proficient in using MySQL, PHP (version 5.2 to 7.2) with OO awareness & Symfony an advantage;
+ Experience of JSD, PHP Storm and comfortable in a Linux environment;
+ Able to be proactive with their workload and manage their time, as part of a team and independently;
+ Excellent client support skills with good written and verbal communication, you can talk tech with colleagues and be able to translate for clients;
+ Quick to learn with an eye for detail;
+ Any exposure to billing systems or financial transactions a bonus.

Sounds like a good fit? Apply here for a fast-track path to our Leadership Team

Your Experience / Background / Previous Roles May Include:
2nd Line Application Support Engineer, 2nd Line IT Support, 2nd Line IT Support Analyst, Technical Support, SaaS Support, IT Technician, IT Engineer.

Application notice… We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.


We’re Talent Acquisition Specialists that founded change in 2005. Since then we’ve helped over 2500 clients grow, prosper and lead.

# Our Story

Frustrated by poor experiences with traditional agencies, our founders (just two regular candidates), decided that the outdated industry needed modernising and a new balance of power. In 2005, a new kind of agency model was born, putting the client and candidate at the heart of the experience whilst removing the pushy sales, schmooze and high fees.

# What makes us different?

Aside from a sensible fee model, custom technology and a direct unhindered path to candidates we…

…don’t sell candidates and we don’t sell jobs: we facilitate relationships and champion the process of ‘organic hiring’ to help create stronger and longer-lasting engagements.

# Who we work with

With an industry reputation for delivering results we are the go-to talent finders for tech start-ups to global brands who all demand the best service and talent.

From business owners hiring 2 people a year to Internal Recruiting teams hiring 200+ people a year, RR sources talent across all sectors and levels.

# Reputation

Our expertise has also been called upon by some of the leading job boards including the UK’s No1.

Recruitment Revolution is a member of the REC with a 100% compliance pass rate and holds a Feefo 5* Platinum Award for Service.

For more information please contact Team RR on 0800 294 3113 or visit


Find Us
Castle Hill House
12 Castle Hill
United Kingdom
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