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Customer Service Representative – Private VIP Aviation – 14 Month FTC

Recruitment Revolution
Luton, Bedfordshire
Competitive Salary + Benefits
Closing date
17 Feb 2022

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Travel, Leisure & Tourism
Contract Type
Full Time
Customer Service
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Job Details

Have you got the experience, expertise and aptitude to provide a 5 star experience to VIP Customers? Would you like to join our fantastic Luton Customer Service Team?

We have a fantastic opportunity for a customer service oriented team player to join our busy Customer Services team in the position of Customer Service Representative (CSR) at our flagship exclusive terminal at London Luton Airport.

Role Info:

Customer Service Representative
Plus Benefits Package
Full Time – Annualised Hours – 4 on 4 off shift pattern including approx 2-4 night shifts per month
Fixed Term 14 month Contract initially with the possibility of a permanent contract

Who we are:

We are Signature Aviation, a global provider of VIP services to business and private aircraft customers with a heritage dating back to 1879.

Business and private aircraft customers land their aircraft with us and we do everything we can to deliver a truly exceptional service, we don’t just aim to please, we aim to exceed all expectations and offer a truly 5-star experience. Our businesses provide specialist on-airport support services, including refueling and ground handling, to the owners and operators of private, business, military, and commercial aircraft.

We operate from more than 400 individual locations across North America, UK, Mainland Europe, and Asia.

We have a diverse customer base and see the utmost benefits of a diverse workforce; therefore, we are committed to continuing to be an equal opportunities employer.

Private Aviation Demand:

Despite a downturn in commercial air travel, owing to Covid, there is a strong demand in private business and VIP aviation. This demand means we need to provide the very best experience to our discerning clients.

And this is where you come in…

The Customer Service Representative opportunity:

As the face of Signature, it is the role of the Customer Services team to ensure both crew and passengers are greeted promptly and professionally at Reception & receive an exceptional, first-class experience throughout. You will maintain brand standards within passenger areas to an exceptional standard.

You will meet arriving flights, carry out passport/visa checks and relay this information on to the Operations department for instruction. You will also ensure crew and passengers of departing flights have appropriate documentation checked prior to departing and escorting crew and passengers to their aircraft.

About you:

+ You will have experience working within a customer service environment, ideally gained ‘front of house’.
+ You will have strong customer service skills, be an excellent communicator, a good listener, and a team player with a passion for providing the highest level of customer experience and service.
+ You'll be self-motivated with strong time management skills, an ability to work accurately under pressure and a calm approach to problem solving, last minute changes and the ability to work accurately under pressure.
+ Excellent personal presentation.
+ A full and clean driving licence is essential.
+ Additional languages would also be an advantage.

Sounds like a good fit? Apply here for a fast-track path to our Hiring Team

You may have worked in the following capacities:
Luxury Hospitality, Aviation, Customer Services, Luxury Retail, Cabin Crew, Cruise Consultant, Cruise Ship, Host, Hospitality, Face to Face Customer Service, VIP Customer Service, Ground Crew, Concierge, Front of House, Restaurant Manager.

We're committed to building a team as diverse as the audiences we produce work for. We encourage applications from all backgrounds, communities and identities and are committed to creating an agency full of diverse skills, experiences and abilities. We are an equal opportunities employer. We recruit on merit. Your talent, skill and passion is why you'll get the job.

Application notice… We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.


We’re Talent Acquisition Specialists that founded change in 2005. Since then we’ve helped over 2500 clients grow, prosper and lead.

# Our Story

Frustrated by poor experiences with traditional agencies, our founders (just two regular candidates), decided that the outdated industry needed modernising and a new balance of power. In 2005, a new kind of agency model was born, putting the client and candidate at the heart of the experience whilst removing the pushy sales, schmooze and high fees.

# What makes us different?

Aside from a sensible fee model, custom technology and a direct unhindered path to candidates we…

…don’t sell candidates and we don’t sell jobs: we facilitate relationships and champion the process of ‘organic hiring’ to help create stronger and longer-lasting engagements.

# Who we work with

With an industry reputation for delivering results we are the go-to talent finders for tech start-ups to global brands who all demand the best service and talent.

From business owners hiring 2 people a year to Internal Recruiting teams hiring 200+ people a year, RR sources talent across all sectors and levels.

# Reputation

Our expertise has also been called upon by some of the leading job boards including the UK’s No1.

Recruitment Revolution is a member of the REC with a 100% compliance pass rate and holds a Feefo 5* Platinum Award for Service.

For more information please contact Team RR on 0800 294 3113 or visit


Find Us
Castle Hill House
12 Castle Hill
United Kingdom
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