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IT Service Management Lead

La Fosse Associates
Closing date
31 Jan 2022

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Technology & New Media
Contract Type
Full Time
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Reporting to the Head of Service Management, you will be joining a firm with clear social good as well as landing an a very modern environment utilising Cloud and DevOps/Agile methodologies. ITIL v4 aligned.

A key responsibility will be to drive quality and operational efficiency of IT Service Management, ensuring governance and management of activities within Change, Release, Service Measurement and CSI processes.

Location: London (Hybrid)

Remuneration: up to £85,000 + Bonus + 10%> pension.

Your role as Service Management Lead
  • You own and develop the processes and function.
  • Drive continuous process efficiencies and improvements across the team, delivering maximum value for the Group including regular reporting
  • Responsible for defining and driving the ITSM strategy and roadmap and grow the SM team.
  • Involved in a number of projects to enhance and redesign existing systems and processes
  • Ensures all IT changes and releases are implemented in a controlled manner
  • A large part of the role will be the subject matter expert for Jira Service Management

Ideally to be successful as Service Management Lead
  • You will oversee process development, integration and tooling, specifically looking at Jira ITSM.
  • ITIL Certification and Agile ITSM experience.
  • Understanding of hybrid environments and digital services.
  • Experience managing suppliers and MSPs.
  • Ideally familiar with Atlassian products.
  • Ability to have a hands-on approach alongside management (team of 5).

Sound interesting? Please do apply directly for more detail.
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