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Application Support Engineer, Oracle, Apache,100% remote

People Source Consulting
Closing date
31 Jan 2022

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Technology & New Media
Contract Type
Full Time
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My client a leading IT solutions provider is seeking to recruit a Technical Support Engineer:

You will apply Oracle technical and internal customer service skills in order to address business issues and needs in a flexible manner as required in a front-line support capacity covering problem identification, resolution and defect tracking.

The team is responsible for the oracle applications system maintenance support, DB/MT monitoring tasks, application of all patches, upgrades and technical code release management. Where the client software is hosted elsewhere the team will also act as the DBA.

This role may require Government Security Clearance (SC) and an Enhanced Criminal Record Check.

Key Responsibilities
* You will be part of a technical team supporting all client base and internal users.
* On a day to day basis, you will be doing installations both remotely and onsite.
* Understand our system architecture and technology stack (Database, Public Middle Tier set up, Application add-ons etc...)
* Undertake detailed patching and upgrade analysis (incorporating application, process, function, data and organisation) and possible systems issues related to those upgrades.
* Schedule patches, upgrades and code release in line with business priorities and the team work load throughput
* Participate in structured evaluations of packaged software and suppliers
* Participate in the design & implement cost-effective solutions to meet business requirements in areas of skills expertise, taking account of non-functional requirements e.g. performance, server resource utilisation, disk usage etc

Resolve user application support questions and issues in accordance with service levels

* Perform application configuration and administration
* Produce clear and concise documentation of support deliverables
* Preparation of training material if required
* Preparation of user and systems procedures
* Producing network and other related documentation
* Providing work estimates for project managers and sales teams
* Supporting the Development and Customer Care teams with the various Oracle products that we sell.
* To undertake such other work as is necessary to achieve the overall objectives of the Technical Support Team.

* Assist in any other aspect of the teams work as directed by the Line Management

Specific Job Skills/Experience

* A good level of understanding of Oracle system architecture is required.
The primary solutions supported use Oracle Forms, Apex, and Oracle Application servers. Certified training or real world experience in these technologies is required.

* Experience of supporting in mixed mode enterprise environments both Commercial and Public Sector, with various levels of security
* Experience and troubleshooting ability of windows domains, servers, Enterprise Networking concepts & technologies, VPN, proxies, certificates, and Unix/Linux systems is needed.

Desirable technology experience including, but not limited to:

* PostGreSQL databases
* Apache Tomcat web applications
* Microsoft ecosystem (Windows Server/Client/IIS/ SQLServer, etc)
* Unix/Linux Server environments
* Virtual Servers
* Server load and performance testing
* Installation and usage of monitoring tools.

People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
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