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Endoscopy Workshop Manager

Focus Resourcing
Closing date
31 Jan 2022

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Contract Type
Full Time
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Our client based in Southend requires a Workshop Manager with endoscopy equipment experience.

The Endoscopy Production manager will be responsible for the management of the Endoscopy repair operations, encompassing minor/major repair, stock control, incoming & final inspection and Sub-assembly.

Please only apply if you have experience within the Endoscopy industry and people management.

Duties to include:

Deputise for Endoscopy Service Operations Manager
  • * Management of the repair workshop operations. Management of resources to hit customer KPIs and operational performance targets: Internal and customer KPIs, Continuous improvement initiatives ,Cost down Initiatives ,Staff technical skills /competencies improvements, Technician and workshop productivity,RFT initiatives across all operational areas
  • Ensure operations conform to BSI quality standards at all times.
  • Management and mentoring of staff - setting objectives and performance monitoring
  • Effective collaboration with all operational business functions - eg service engineering, procurement, finance
  • Liaison with and support of Business Development personnel and activities
  • Attend customer review meetings to assist the field-based Support Specialists / Account Managers
  • Undertake the management & resolution of customer dissatisfaction / complaints
  • Development and periodic review of departmental BPMN documentation
  • Carry out appraisals, set objectives and monitor staff performance

The ideal candidate:
  • Management of endoscope repair operations is essential
  • Understanding & development of business and operational KPIs
  • Understanding of Olympus products/technologies
  • Management of complaints/dissatisfaction
  • Development of BPMN documentation
  • Practical application of 6 Sigma principles
  • Implementation of 6s
  • Understanding & development of business and operational KPIs
  • People management experience
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