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Senior Programme Officer

Signature Recruitment
Closing date
31 Jan 2022

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Contract Type
Full Time
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Signature Recruitment are proud to present an exciting opportunity to join our client, a prestigious London University as a Senior Programme Officer. This is a hybrid role and on a full-time temporary basis. The role includes managing the administration of the departments online programmes and ensuring excellent customer service is provided to both academics and students.

The Senior Programme Officer requires flexibility, the ability to prioritise effectively and be a proactive member of the team. You will be overseeing and managing the work of 2 Programme Officers in the team and be responsible for delegating tasks. Knowledge of the academic lifecycle and timetabling process is also ideal. If you have previous experience in a HE setting then this could be an excellent next step for you!

Senior Programme Officer Key Responsibilities:
  • Working with academics to ensure modules are correctly set up on the VLE and that all module materials are created
  • Support the student timetabling processes, including managing potential clashes and queries from students
  • Ensure correct procedure is adhered to in relation to exams and online exam submissions
  • Co-ordinating all programme administration processes for the school's courses
  • Administering the school's assessment and mitigating circumstances processes, including the assessment board
  • Taking personal responsibility for the data quality of student records, ensuring records are accurately maintained in accordance with agreed retention schedules
  • Coordinate the management of day to day executive education student and client email enquiries: ensuring that emails are responded to quickly and accurately, resolving straightforward issues and escalating to senior colleagues where necessary
  • Ensure all incoming and continuing students are successfully enrolled onto the correct modules, liaising with executive education students, clients and departments across the university

Senior Programme Officer Key Skills and Experience:
  • Previous programme support experience in the Higher Education sector
  • Excellent communication skills and confidence liaising with staff and engaging students
  • Experience of using a Virtual Learning Environment such as Moodle to deliver programmes/modules
  • Excellent time management and organisational skills and the ability to work to tight deadlines and prioritise work
  • Experience of stakeholder management, ability to work with a broad range of stakeholders in a professional and assured manner
  • Experience of working in a customer facing environment with a knowledge of how to address complaints and service setbacks in a professional and efficient manner
  • Excellent written and oral communication skills including the ability to draft emails, documents and correspondence autonomously to a broad range of audiences

If you are immediately available and have essential skills required for this position, please apply today!

Whilst we will endeavour to contact you following your response due to the high volume of applications this cannot always be possible. If you have not had notification within 7 days unfortunately your application has not been successful but we will keep your details on file for future opportunities.
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