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Head of Chief Executive Office

Crisis UK
Closing date
31 Jan 2022

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Contract Type
Full Time
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About us

Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

'The role of Head of Chief Executive's Office at Crisis is a vital part of our organisation. As CEO, I rely on this person bringing foresight, energy and passion to the role, alongside having the values and experience to lead a team themselves. I am looking for someone who is highly skilled and with the right experience, but more than that, someone who is eager to be part of achieving our mission to end homelessness.'
Matt Downie, Chief Executive

About the role

The Head of Chief Executive's Office ensures our Chief Executive is fully equipped with the support and insights to enable him to lead Crisis with maximum impact, effectiveness and efficiency, and to to work effectively with the Trustees in ensuring good governance.
This position also offers the opportunity to line manage a team of Executive Assistants who ensure our Trustees and Senior Management Team are able to deliver on their responsibilities through diary support, process reporting and project co-ordination. This is a rewarding role and the opportunity to make a real difference in our mission to end homelessness.

About you

Extensive experience supporting a high-profile Chief Executive
Excellent communication skills, interpersonal skills and written skills with the ability to influence and negotiate when required, liaise effectively at all levels internal and externally, and prepare and present reports internally and externally
Excellent administration skills, including minute-taking, presentation preparation and a positive, assertive and resilient approach to prioritising and juggling varying pressures and conflicting priorities
Track record of providing in-depth and timely political, policy, donor and other briefings to a chief executive, and a good understanding and active interest in political and policy areas which impact Crisis, and broader trends and issues in the UK charity sector
Track record of proactive support for a board and senior management team, developing agendas, supporting the recruitment and induction of trustees
An understanding of good governance in the charity sector
Strategic view and a willingness and ability to make a contribution to a wide range of discussions, sometimes beyond immediate personal expertise and experience
Experience of project management
Proven ability to maintain confidentiality and discretion
Knowledge of and ability to comply with safeguarding procedures
Commitment to Crisis purpose and values including equality and social inclusion.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities and backgrounds.

Working at Crisis

As a member of the team, you will have access to a wide range of employee benefits including:

Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy
Mandatory pension scheme, with an employer contribution of 8.5%
25 days' annual leave which increases with service to 28 days

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How to apply

If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.

Closing date: 24th January 2022 (at 23:59)

Interviews will be held on 04 February 2022


We welcome applications from people who identify as neuro diverse and want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Recruitment team, contact details can be found on our website.
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