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ICT Support Team Leader

Freedom from Torture
Closing date
31 Jan 2022

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Technology & New Media
Contract Type
Full Time
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ICT Support Team Leader

Contract: Full time, Permanent
Hours: 35 per week (choice of two shifts 9.00am - 5.00pm or 9.30am - 5.30pm)
Location: London, Finsbury Park
Salary: £41,495 - £48,134 per annum. Please note that the starting salary is £41,495 per annum, with an opportunity to progress up the scale over time.
Closing date: 10 February 2022
Expected date of interviews: TBC
REF: VA504

We have an exciting opportunity for an ICT Support Team Leader to join us at Freedom from Torture. You will lead and manage an established support team of four and be responsible for ensuring that your team provide a proactive and reactive technical IT support service. You will lead the team in providing a continuous efficient and satisfactory service across all 300 (circa) ICT service users. You will ensure that the day-to-day ICT administrative tasks and technical support requests assigned to your team are resolved in accordance with operation strategy, SLAs and with minimum business impact. You will also assist the ICT Manager in various ICT related projects and deputise for the ICT Manager during periods of annual leave.

About you
To be successful in this role you must have demonstrable In-depth knowledge of the TCP/IP network protocol and the services that use it. You must also have In-depth knowledge of Office365, Exchange Online, Azure Active Directory, Intune MDM, Teams and SharePoint environment.

It's also important that you are friendly and able to deliver a good levels of customer service across the ICT system users. You must be able to develop a strong customer-focused culture and provide technical leadership to the team. It's essential that you have solid experience of Windows operating systems including server ones and are able to troubleshoot complex hardware and software problems.

In return, we offer a competitive package, with a generous 30 day annual leave entitlement, and 6% employer pension contribution.

How to apply

To view the Job Description and Person Specification, please click the link provided.

Please note a CV and a cover letter addressing the job description and person specification of the role are mandatory to be considered for the position. For an informal discussion about the post, please contact Cuong Nguyen, ICT Manager at our London Centre. Contact details are on the apply link.

About us
Freedom from Torture is dedicated to healing and protecting people who have survived torture. We provide therapies to improve physical and mental health, we medically document torture, and we provide legal and welfare help. We expose torture globally, we fight to hold torturing states to account and we campaign for fairer treatment of torture survivors in the UK.

We campaign for national and global change, using evidence from our services and survivor voices to protect and promote survivors' rights and hold torturing states to account. We are proud to play a significant role in the global anti-torture movement. Survivors, active and empowered, are at the centre of all of our work.

Freedom from Torture is committed to its responsibilities under safeguarding, and expects all staff and volunteers to share this commitment. This post is subject to a satisfactory enhanced DBS disclosure, as well as a need for full employment history and up to date employment references.
Freedom from Torture is an equal opportunity employer. People with lived experience of torture or asylum, from Black, Asian and minority ethnic backgrounds, LGBTQIA+ individuals and people with disabilities are strongly encouraged to apply.

We reserve the right to close the vacancy early if we receive a high volume of applications.

No agencies please.
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