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Customer Account Manager

Closing date
31 Jan 2022

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Contract Type
Full Time
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My client is looking to recruit an experienced and resourceful Customer Account Manager to identify, develop and implement growth opportunities and clients in existing and new markets.

This role will be a combination of account management and securing new business opportunities.

They are looking for an individual with a track record of creating long-term value for organisations, who is customer-obsessed and ready to solve the changing needs of our clients.

Candidates should have strong account management, communication, negotiation, analytical, numerical and leadership skills.

Main Responsibilities
  • Identify, qualify, and secure business opportunities; coordinating business generation activities; developing customised targeted sales strategies.
  • Understand client needs and offer solutions and support; answer potential client questions and follow-up call questions; responding to client requests for quotes (RFQ's).
  • Account manage and develop a small portfolio of key clients.
  • Maintain fruitful relationships with clients and address their needs effectively.
  • Collaborate with management on sales goals, planning, and forecasting; maintaining short and long-term business development plans.
  • Reviewing and understanding of technical drawings at a basic level.

Other Responsibilities
  • Collaborate with all team members in the commercial department and leadership to secure, retain, and grow accounts.
  • Create informative presentations; presenting and delivering information to potential clients at client meetings, industry exhibits, trade shows, and conferences.
  • Maintain a sales pipeline of new opportunities and enquiries.
  • Update all sales administration in the company CRM/ERP software.
  • Research the market and potential products and customers.
  • Communicate with new/potential customers in their own preferred communication method.
  • Act as a contact between a company and its existing and potential markets including market intelligence on the UK and European Foundry Industry.
  • Negotiate the terms of an agreement and close sales, challenging any objections with a view to getting the customer to buy.
  • Make accurate, rapid cost calculations and provide customers with quotations.
  • Negotiate on price, costs, delivery, and specifications with potential buyers.
  • Review your own sales performance, aiming to meet or exceed KPI's.
  • Attend team meetings and share best practice with colleagues.
  • Analysing and reporting on opportunities and threats to the business.
  • Foster a collaborative environment within the organisation.
  • Support and input into the Marketing function of the business and collaborate with the Marketing Executive.

Job Requirements and Qualifications
  • Experience in Sales & Marketing, including account management.
  • Experience crafting spreadsheets and other data collection/presentation methods
  • Experience in reviewing and understanding technical drawings.
  • Experience in the manufacturing sector is preferable but not essential.
  • Written and oral communication skills
  • Ability to develop good relationships with current and potential clients.
  • Excellent leadership and communication skills.
  • Knowledge of productivity tools and software.
  • High attention to detail and a focus on fact-based decision making.

For more information, please contact Naomi on .

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