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User Researcher - Public Sector

Access Computer Consulting plc
Closing date
31 Jan 2022

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Technology & New Media
Contract Type
Full Time
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I'm looking for a User Researcher with public sector/council experience for a 6 month remote contract.

A local council Service Transformation team have undertaken discovery and alpha phases of work on the SEND Local Offer. They require a User Researcher to support the testing of redesigned content and Information Architecture for the beta and live phases of the new local offer digital service.

Essential skills and experience:
  • Extensive experience of conducting user research for digital content and websites
  • Able to plan user research for services with challenging user needs and complex user journeys, and advise on the research methods to assure best practice
  • At least one example of working with users of public and / or government digital services
  • At least one example (in addition to the previous) of developing and conducting inclusive and accessible research
  • Able to help teams understand the diversity of users of government services, advocate for inclusive practices and help design and deliver accessible services that work for all users
  • Experience of successfully recruiting and retaining research participants using a range of techniques and incentives
  • Experience of research with users who have experience of disability, special educational needs and / or are carers
  • Examples of communicating research in a meaningful way that engages stakeholders and teams to create shared understanding
  • Experience of working in agile, multi-disciplinary teams from discovery through to supporting a live service

There is an application to write for this role - please get in touch for details.
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