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Retail & Cafe Manager

Royal Voluntary Service
Closing date
31 Jan 2022

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Contract Type
Full Time
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Retail & Café Manager
Larbert, UK

Together we can make a real difference.

Belonging to the Royal Voluntary Service community means inspiring volunteers to support the nation's health and wellbeing. It means tackling the most pressing social issues, in a workplace full of opportunities.

Our people are a welcoming team of individuals from every background who support one another to be their best. They are also some of the country's most compassionate and dedicated people who step forward to help make society better connected and more inclusive - where everyone can thrive.

Join Royal Voluntary Service and together we can change lives, change communities and change society.

We are currently looking for a Retail & Café Manager to join our team working in Forth Valley Hospital in Larbert on a full-time basis.

What you'll be doing

As a Retail & Café Manager, you will lead a passionate team of staff and volunteers who work hard to deliver outstanding customer service at our café at the Forth Valley General Mental Health Unit.

In this varied role, you will be responsible for:

- Delivering exceptional store standards
- Engaging, motivating, coaching and mentoring your team
- Ensuring the café complies with statutory standards policies and procedures
- Implementing effective performance management processes
- Recruiting and co-ordinating volunteers and employees
- Monitoring staff and volunteer performance and identifying areas for improvement
- Monitoring, evaluating and gathering feedback to identify opportunities to drive sales
- Completing regular competitor visits to identify trends and opportunities
- Establishing an effective working relationship with the local NHS team

What you will need

To be considered as a Retail & Café Manager, you will need:

- Experience of working in a retail environment at management level
- Experience of using EPOS systems
- Knowledge and experience of general administrative processes
- Excellent customer service and communication skills
- Proven leadership and people management and/or motivational skills
- The ability to use standard IT Microsoft and internet systems to a basic level
- A 'can-do' attitude and proficient in maximising sales opportunities
- Good literacy and numeracy skills

A full driving licence and access to your own transport would be beneficial to your application. A good level of education to GCSE level or beyond would also be advantageous.

Why work for Royal Voluntary Service?

We're proud to be in the top 25 not-for-profit organisations to work for in the UK, based on ratings from Indeed. As a valued employee at Royal Voluntary Service, you will benefit from the following:

- An hourly rate of £9.68
- The chance to make a positive, lasting impact that changes lives, communities and society
- An employee benefits package that gives access to an exclusive rewards website, 24-hour doctor line, financial support with dental/optical and other therapies
- A free and confidential employee assistance programme with up to 6 face-to-face sessions built-in
- Opportunities to discuss flexible working
- Access to award winning e-learning and development
- Opportunities to develop new skills and progress your career
- A great pension scheme
- Enhanced Family Leave schemes
- 6 weeks company sick pay
- 25 days' holiday plus paid statutory Bank Holidays

Join Royal Voluntary Service and together we can change lives, change communities and change society.

How to apply

To apply for the position of Retail & Café Manager, please select the apply button shown.

The closing date for applications is the 21st January 2022.

We reserve the right to close this vacancy early should sufficient applications be received.

Here at Royal Voluntary Service, we're committed to equality, diversity and inclusion. We want to be a charity that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, physical or mental ability, ethnicity and perspective.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Other organisations may call this role Retail Manager, Retail Supervisor, Shop Manager, Store Manager, Café Manager, Catering Manager, Retail Team Leader, Shop Supervisor, or Store Supervisor
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