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Local Welfare Assistance Officer

Employer
CPR
Location
UK
Salary
Competitive
Closing date
5 Feb 2022

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Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
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I am currently recruiting for a Local Welfare Assistance Officer to work with a Local London Authority in West London.

The client is looking for someone to assist with and process customers' applications for discretionary funds including Discretionary Housing Payment, Council Tax Support Hardship Fund and Local Welfare Provision. Provide money and debt advice, carry out home visits and work with voluntary and community organisations and other internal and external organisations to ease customers' hardship.

Main duties of the role will include:

To maintain a comprehensive knowledge and to keep up to date with welfare benefits legislation including Housing Benefit and local Council Tax Support scheme to administer applications for all discretionary funds such as Discretionary Housing Payments, Council Tax Support Hardship Fund and Local Welfare Provision in accordance with Statutory Regulations and the policies, schemes, procedures and practices of the Council.
To manually calculate entitlement to Housing and Council Tax Support, other welfare benefits and all the discretionary payments when necessary
To process all Discretionary Housing Payments, Council Tax Support Hardship Fund and Local Welfare Provision claims to defined quality standards and specified timescales
To assist customers with the completion of all discretionary payment application forms when required.
To give comprehensive advice on all aspects of Welfare Benefits.
To decide the claims and notify applicants of the outcome of their applications.
To calculate and load award payments on the relevant system.
**Please note this role is a temporary contract and the hourly rate of pay is an umbrella rate**

If you are interested in this role and have the relevant skills and experience, please don't hesitate to apply
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