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IT Analyst - 6 Month Contract - £10-£15 Per Hour

Closing date
31 Jan 2022

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Technology & New Media
Contract Type
Full Time
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This is a fantastic opportunity for an IT Graduate to gain industry experience working as an IT Systems Analyst for a fantastic global organisation based in York.

This is a 6 month opportunity where you will be working as part of a small technical team working with industry specific products for a systems perspective.

Ideally you will be coming from a IT focussed degree with potentially industry based experience.

The role will involve the below:

• Provide System Support for end-users of Clinical Trials IT systems.

• Work under the guidance of Systems Analyst or Senior Systems Analyst to test and monitor system changes to serve new purposes or improve workflow.

• Uses computer applications such as spreadsheets, word processing, calendar, e-mail and database software to perform assignments.

• Under the direction of the Systems Analyst or Senior Systems analyst, demonstrates beginning level skills with front end application configuration and end user support.

• Work with Business training specialists to provide users training and instruction.

•Respond to IT service desk incidents and service requests promptly.

• Manage expectations of users and maintain positive customer relationships; work with customers of varying skill levels.

• Exhibit excellent phone manners and the ability to remain professional, calm, and friendly even under pressure

• Help other IT Applications team members resolve problems encountered in performance of their functions.

Education & Experience

• Completion of a Bachelor's degree.

• Experience or aptitude with Computer Information Systems.

• Good problem solving, analytical thinking, time management skills.

• Excellent customer service skills and ability to communicate well verbally and in writing.

• Proficient in Microsoft Word, PowerPoint and Excel.

• Experience & Certification (Preferred)

• Previous Customer Service experience. Use of Clinical Information Systems preferred

If this sounds like you apply today to find out more information,
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