IT Helpdesk York - Monks Cross/Wellington Row
Temporary opportunity for the right person £10.83 per hour
Do you have a passion for Customer Service and or IT Support? This is an exciting IT Support role that comes with full training and progression for the right candidate!
The role includes answering contacts from internal colleagues and remotely performing fixes and tasks for a wide range of IT related issues and requests.
There's well paid overtime and bonus schemes but also the opportunity to grow and develop skills through additional responsibilities with the potential to secure permanency for the right candidate.
Our company cares and obsesses about growing and sustaining a first-class service. We think, talk and act "customer", not tickets - You must be able to provide high quality customer service as will be supporting internal colleagues based mainly across the UK via telephone, live chat or self-service platforms, by remotely providing support and connecting to devices where appropriate to apply known fixes.
The role encompasses many standardised and documented support procedures for applications, operating systems and hardware as well as mobile devices and cloud-based solutions. Equally you will also need to be able to problem solve and confidently guide colleagues in providing a solution.
This role is in a dynamic and lively team set within a large, busy, fast paced environment. You will work to agreed service levels, contributing to targets by making sure queries are resolved in a timely manner. Attention to detail, reliability and consistency are key skills that you will need to demonstrate to complement our operation.
Full training and a tailored individualised support plan will be given on all aspects of the role however a technical background is not essential; familiarity or basic understanding or knowledge of Microsoft tools, business/office/home IT environments and IOS/Android is desirable.
Skills & Knowledge: Excellent customer service and communication skills (both verbal and written) essential Have a genuine interest in working in the IT sector Technical knowledge desirable, Awareness of ITIL principles Attention to detail and accuracy essential
Reliability is key
Working hours: Monday - Friday 35 hours per week Shift length 8 hours covering between 0600-1900 (on a rota basis) Flexible hours considered
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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