Field Service Engineer

Desktop Support Engineer- Northern Ireland - £9.50 per hour - 1 year contract

Role Summary

REED Technology Belfast are delighted to be partnering a local IT Support organisation, providing Temporary Support Engineers for a project based in various locations throughout Northern Ireland. This role is based in Belfast

Working as part a small team responsible for deploying IT equipment and then supporting this equipment to a large public sector client in NI, this role will be a Lead Engineer to ensure Desktop deployments are carried out in line with clearly defined instructions and requirements.

Responsibilities

• Deploy desktop and laptop on various sites across NI

• Will include the decommissioning and install of new desktops and carrying out equipment audits

• Follow clearly defined installation guidelines and end user familiarisation on new equipment

• Apply defined Asset Management process and procedures

• Ability to resolve ad-hoc installation issues or escalate to the team lead

• Work closely with the customers IT department ensuring handover of issues and customer satisfaction is maintained throughout the project

• Flexibility and the ability to travel between geographically dispersed sites to meet scheduled appointments

Essential Criteria

•

• Some experience in computer hardware and various windows operating systems

• Some experience in a customer facing role preferably gained on a customer site

• Able to demonstrate the ability to work as part of a team & follow processes and documentation

• Good interpersonal and communication skills

• Experience in troubleshooting issues as they arise and working to an appropriate resolution.

• Full clean driving licence and access to suitable vehicle

Desirable Criteria

• Windows 7/10 experience in a support environment

• Experience in working on large project rollouts

• Knowledge or experience of networks in a computer environment

Relevant security clearance, AccessNI will be required for the successful candidates.

Hourly rate: £9.50 pr hr + mileage expenses