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Mobile Onsite Printer Support

Closing date
28 Jan 2022

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Technology & New Media
Contract Type
Full Time
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Services Delivery
  • Basic device maintenance, including; cleaning, replacement basic accessible parts and consumables per equipment specifications
  • Incident support, including break/fix and consumable replenishment, for the majority of tasks
  • Liaise with relevant IT support and provide device related configuration elements, e.g. IP address
  • Perform basic equipment problem diagnosis to support problem resolution
  • Act as Xerox point of contact on site
  • Escalate, as required, for Technical Service (Xerox and 3rd party)
  • Utilise Xerox knowledge-based applications as required to support in problem identification
  • Report activity as required by local processes
  • Provide remote support for contracted off site equipment
  • IT support functions, including; downloading & installing printer drivers on end-user equipment, mapping to PC as required, escalate printer network issues to appropriate resource etc.
  • Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc)
  • Monitor/apply current software updates/patches
  • Non-Xerox device management as required

Identify and promote Xerox Services and Solutions

Skills and Background.
  • Knowledge of print drivers, primarily for MS Office products.
  • Knowledge and an ability to differentiate between device capabilities.
  • An ability to deal with clients in a professional and courteous manner, both via telephone and face-to-face, and advising, where appropriate, on best practices.
  • An ability to follow both verbal and written instructions, and to follow procedures and processes.
  • An appreciation of "urgency" to enable fast working to successfully meet deadlines.
  • Ability to work under pressure, handling multiple tasks to ensure timely completion of all aspects of the role.
  • An ability to organise workload to ensure maximum output is achieved whilst meeting customer requirements.
  • The ability to demonstrate to be self-motivated and a team player

  • Must have a full driving license
  • Vehicle and Enhanced DBS will be required.

Monday-Friday 08:00-17:00pm working hours.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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