This job has expired

Helpdesk

Employer
Reed
Location
UK
Salary
Competitive
Closing date
28 Jan 2022

View more

Sector
Technology & New Media
Contract Type
Permanent
Hours
Full Time
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First line Support - Work from home - Full time - Temporary - £10.15ph

My client based in Leeds are currently recruiting for experienced Remote Customer Service / Helpdesk candidates to join the business on a full time, temporary basis.

9-5:30 Monday - Friday

This is a temporary role with a possibility to be extended.

Training will be provided with this role on systems but it would suit an experienced customer service candidate... Technical knowledge would be a huge advantage (Eg. Knowledge of computers, networks, software, hardware etc... or a keen interest in IT or computers)

Daily Duties
  • Answer incoming cases from customers requiring support on our products
  • Create and assign tickets in the CRM system for relevant teams collating information to support investigation and resolution
  • Takes a first contact resolution approach, carrying out an initial Investigation and resolving queries using available resources
  • Escalates more complex queries to the 2nd Line Support team where appropriate
  • Consistently achieves individual and team targets including Net Promoter Score and quality
  • Prioritise daily workload and takes ownership for meeting customer SLA's.
  • May support user acceptance testing

Experience
  • Customer Service experience
  • Technical knowledge is a huge advantage (Eg. Knowledge of computers, networks, software, hardware etc... or a keen interest in IT or computers)

Skills
  • Patient and courteous approach to customers
  • Excellent communication skills
  • Team player
  • Strong attention to detail

Salary and other benefits
  • Working from home - Equipment will be shipped out to your home address
  • Starting salary of £19,800 per annum pro-rata (£10.15 per hour)
  • Free Parking on site
  • Working hours of Monday-Friday 9AM - 5PM
  • Long standing established company and team around you
  • Pension scheme

Please apply directly via the link provided to fast-track your application.
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