1st Line Support

First line Support - Work from home - Full time - Temporary - £10.15ph

My client based in Leeds are currently recruiting for experienced Remote Customer Service / Helpdesk candidates to join the business on a full time, temporary basis.

9-5:30 Monday - Friday

This is a temporary role with a possibility to be extended.

Training will be provided with this role on systems but it would suit an experienced customer service candidate... Technical knowledge would be a huge advantage (Eg. Knowledge of computers, networks, software, hardware etc... or a keen interest in IT or computers)

Daily Duties

• Answer incoming cases from customers requiring support on our products
• Create and assign tickets in the CRM system for relevant teams collating information to support investigation and resolution
• Takes a first contact resolution approach, carrying out an initial Investigation and resolving queries using available resources
• Escalates more complex queries to the 2nd Line Support team where appropriate
• Consistently achieves individual and team targets including Net Promoter Score and quality
• Prioritise daily workload and takes ownership for meeting customer SLA's.
• May support user acceptance testing

Experience

• Customer Service experience
• Technical knowledge is a huge advantage (Eg. Knowledge of computers, networks, software, hardware etc... or a keen interest in IT or computers)

Skills

• Patient and courteous approach to customers
• Excellent communication skills
• Team player
• Strong attention to detail

Salary and other benefits

• Working from home - Equipment will be shipped out to your home address
• Starting salary of £19,800 per annum pro-rata (£10.15 per hour)
• Free Parking on site
• Working hours of Monday-Friday 9AM - 5PM
• Long standing established company and team around you
• Pension scheme

Please apply directly via the link provided to fast-track your application.