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Account Manager - Digital Marketing

Closing date
3 Feb 2022

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Marketing & PR
Contract Type
Full Time
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Are you passionate about delivering the best ecommerce solutions for some amazing clients? Well, so are we!

Strawberry is an innovative marketing agency with a vibrant culture looking for an exceptional Account Manager to join our client services team.

We are looking for an Account Manager who will demonstrate a consistently high level of service to our clients, whilst being passionate about the work we undertake and deliver to our wide ranging client base which includes high profile brands - you will be a real ambassador for the Agency.

About the role:

* Write and agree account plans and manage accounts ensuring delivery against client objectives

* Assist the Senior Account Director and Client Services Director with client revenue targets in order to proactively drive client revenue, providing financial intelligence such as forecasting and pipelines, profitability and investment (where appropriate)

* Work proactively with all levels of stakeholders to help develop their businesses

* Be the day-to-day contact for the client, developing a deep understanding of them, their business and their requirements

* Build, establish and secure ongoing relationships with senior points of contacts/decision makers

* Proactively come up with ideas and solutions to help improve the clients' businesses by identifying and planning opportunities for your accounts, alongside senior client service colleagues

* Gather and define client business objectives by outlining requirements and translating that into recommendations with client service colleagues

* Be able to take briefs from clients, explore and begin highlighting areas for improvement whilst liaising with the Senior Account Director and Client Service Director to ensure recommendations match client needs

* Be the voice of the client within the agency, ensuring that all briefs are delivered to agreed specification and on budget/time, whilst liaising with the Project team and Head of Delivery

* Be able to explore solutions with your clients that will meet / exceed their commercial objectives / KPIs, using data to address factors that will drive this for them (e.g. user experience, conversion, ROI etc)

* React where client's requirements change; providing and defining solutions to best suit their need whilst liaising with Account Director and Head of Client Services to ensure solutions match client needs.

About you:

* Be a natural communicator who is great with people, able to develop trust and confidence across both your client contacts and your account teams

* You will be driven, able to be strategic, experimental, have an eye for detail, a team player, and be knowledgeable of new and emerging trends

* Have a positive approach and the ability to adapt to changes, you will work well within a dynamic team, meeting deadlines and exceeding customer expectations

* Have a keen attention to detail and understanding of budgets

* Be solution focused with a 'can-do' attitude

* Be a motivated, self-starter with a strong work ethic

* Excel when it comes to relationship management


* Competitive salaries

* Flexi-time and remote working available

* 25 days holiday + statutory bank holidays

* Your birthday off

* Learning and development opportunities

* Company pension

* Vitality health scheme

* Extra days for Christmas shutdown

* Team lunches, drinks & events (when the world allows!)

Location, location, location:

If you happen to be in Manchester or Hull, we've some office space we'd love to see you in.

Not close to one of our office locations? No problem. We're 100% remote friendly and don't let geography get in the way of talent and the development of our team

If you like the sound of working with us, then we'd love to hear about you!

Sounds interesting? Click APPLY to send your CV for immediate consideration.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital or disability status.

Candidates with qualifications, previous experience in or job titles including; Digital Agency Executive, Digital Marketing Manager, Junior Digital Account Executive, SEO, PPC, Google Analytics, Google Adwords, CMS, Digital Account Manager, Instagram, Pinterest, Mailchimp, Social Media, PR, Digital Marketing Executive may also be considered
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