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Account Manager

Randstad Business Support
Closing date
28 Jan 2022

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Contract Type
Full Time
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Are you looking for a challenging role where you can utilise your account management, sales and communication skills? Are you looking for an established organisation with strong values and a family feel? Looking for a role to develop your skills and experience? If so keep reading...

You will be responsible for developing and maintaining a professional relationship with customers in order to best meet their expectations, attending to any customer needs and acting as the main point of contact for any inbound inquiries. Interpreting customer's requirements and presenting them with a solution, you will also generate B2B sales orders and communicate effectively with the dispatch team to ensure clarity of information.

Managing a portfolio of UK wholesale account
Working as part of a business to business sales team focusing on building new business relationships.
Conducting outbound calls to develop leads and prospect for potential new business.
Contacting lapsed accounts and selling to existing clients to further maximise revenue.
Work to agreed KPI's and targets
Ensure a high level of customer service is achieved.
Ensure that appropriate level of technical product knowledge is maintained.
Support external Business Development Managers.
Seek opportunity to broaden the customer base and routes to market.
Help to provide any information required for monthly sales reports to analyse and evaluate overall area performance, market dynamics, sector development and key account activity.
To ensure that budgeted sales and margin levels are achieved.
Developing existing customers to maximise revenue.
Interpreting customer's requirements and presenting them with a solution.
Building new business relationships.
Making outbound calls to generate business with prospect customers.What You'll need

Experience in Account Management
Proven ability to maximise accounts through cross selling and up-selling
Proven ability to bring on new business and make outbound calls
Have excellent communication and customer care skill
Have the ability to manage issues from enquiry to resolution
Proven ability to be able to negotiate and provide customers with quotations
Have experience working in a business to business customer service role
Ability to answer customer queries and promote/sell products and process orders.
You will also need to be bright, efficient with a can-do attitude and the ability to think on your feet to solve problems arising.
Good working knowledge of MS Office
Knowledge/understanding of print processes would also be desirable although training will be provided. The Role

Parking On-site
Location: Smethwick
Salary £22,000 - £24000 Depending on experience
OTE £34,000
Progression opportunities
23 days holiday + BH This role won't be around for long so don't delay apply now, interviews will be taking place next week!

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone
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