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Mortgage Case Manager 6 month FTC - Work From Home

Employer
Stellar Select Limited
Location
UK
Salary
Competitive
Closing date
31 Jan 2022

View more

Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
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Job Title: Mortgage Case Manager (6 month Fixed term contract)

Location: Home based

Salary: up to £30,000

Working Hours: Monday to Friday - 9am-5.30pm

Benefits:
  • 25 Days holiday
  • Private medical cover
  • Life Assurance 4 times salary
  • Pension (contributory employer contribution up to 8%)
  • Discretionary bonus scheme
  • Free onsite parking
  • Onsite restaurant
  • Dental insurance
  • Health shield

About the role of Mortgage Case Manager

To support with the provision of a consistent effective and efficient mortgage case management service from application to completion; assessing incoming documents to progress mortgage applications to outcomes. Delivering strong professional levels of service to all parties involved in mortgage origination process by always putting the customer first and being accountable. Quality, accuracy, and high levels of performance are essential to achieve Company objectives for growth whilst maintaining the company brand.

Responsibilities for the role of Mortgage Case Manager
  • Exceptional attention to detail, ensuring all documents are assessed in line with internal manuals, policies, procedures, and criteria as well as remaining compliant with all applicable regulatory guidelines
  • Developing and maintaining key relationships with internal and external customers
  • Meet key performance indicators and service levels by working to agreed objectives and deliverables
  • Proactive and positive communicator, who is naturally organised, enjoys achieving stretching targets
  • Maintain up to date awareness of current market, financial and regulatory requirements
  • Shows ambition and takes ownership for personal development and learning
  • Telephone call handing, including Business to Business with intermediaries and Solicitors
  • Carry out any tasks or activities required by Manager
  • Work closely with the Underwriters to ensure applications are progressed to outcome efficiently and accurately

Experience required for the role of Mortgage Case Manager
  • Knowledge of key elements of mortgage applications through to completions
  • An understanding of regulatory landscape, DPA, Money Laundering, TCF, MCOB, Fraud aware
  • Adaptable and flexible to enable department to deliver exceptional customer service
  • Approachable, with a sense of humour, able to remain calm when working under pressure
  • Dynamic and enthusiastic, with a strong desire to achieve Strong organisation skills with an ability to work to strict deadlines whilst maintaining a good level of productivity
  • Has the ability to adapt quickly and effectively to change
  • Good Team player
  • PC literate with knowledge of Microsoft office products and outlook
  • Pro-active and alert to making suggestions for process and system improvement

For more information regarding the role of Mortgage Case Manager please contact us

Stellar Select is acting as an employment agency and is a corporate member of the REC

Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business day
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