Construction Assistant

To work for the Network Connections Team Leader in the delivery and organisation of engineering projects and work programmes. This includes assisting the Team Leader with the creation and organisation of a discrete work programme and the effective deployment of the workforce including work site assessments for associated direct resources and contractors.

A pre requisite of this post is to have previous knowledge and experience of working as a distribution craftsman as the post holder will be required to attend site to assess pre contract work conditions.
• Contributes as an effective team member within Network Connections.
• Prepares and designs work programs and associated engineering scheme proposals.
• Co-ordination with Contractors and Local Authorities
• Interface with Customer, Site Agent and Resources to ensure the progression of the project and acceptance of the work, dealing with issues as they arise.
• Ensure that the project approach provides benefit to both business and customer
• Receive notification of work remotely and plan and issue work to staff
• Provide management reporting as required
• Provide Site support for customer enquiries and resolution of complaints
• Use innovative IT systems and improved processes to achieve improved efficiency and increase performance.
• Compliance with Company Health, Safety and Environmental requirements.
• Comply with external and internal levels of service
• Respond appropriately to Customer Complaints, taking ownership and resolving as appropriate
• Deliver excellent customer service to all aspects of your operation and instil this in your team and actively promotes customer service standards within area of responsibility.
• Ensure assigned resources are deployed to maximum effectiveness.
• Responsible for planning works to minimise travel and non-productive time.
• Focus on continuous improvement through quality processes
• Focus on minimising discretionary spend and ensure pro-active control of all costs.

Minimum Criteria:
• Either a crafts qualification, apprenticeship or S/NVQ, with proven experience in a relevant area
• Working knowledge of company Health & Safety requirements and compliance
• Working knowledge of Energy Networks policies, procedures and working practices.
• An effective and confident written and verbal communicator and Computer literacy - e.g. Microsoft Office suite