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Service Delivery Manager - AWS - FINOPS - FULLY REMOTE - 2 Year Project

Robson Bale
Closing date
5 Feb 2022

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Technology & New Media
Contract Type
Full Time
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Service Delivery Manager - AWS - FINOPS - FULLY REMOTE - 2 Year Project

A Service Delivery Manager is urgently required for a long term piece of work for a large pharma organisation. The ideal service delivery manager will be required for the following;
  • Manage delivery and support of outsourced IT Services of the major IT Technology Operations vendors.
  • Establish and maintain professional management practices with the outsourcing partners and IT.
  • Work closely with the service providers and product owners, ensure the delivery and quality of contracted services.
  • Responsible for maintaining metrics, developing and providing KPI tracking, and providing future trend analysis.
  • Manages the SW life cycle. Contribute to the definition of global rules and standards for the service.
  • Work closely with Infrastructure and Business Applications teams to design and deliver IT solutions which meet business needs.
  • Run financial operations through existing controlling tools, create the monthly financial reports and support the budget (approval) processes for operational changes and new projects.
  • Support in understanding our AWS spend and get in cost control based on our budget
  • Provide summaries and detailed usage statistics and visualizations for AWS resources and deviations
  • Offer actionable insights to right-size and scale services efficiently
  • Identify and facilitate opportunities to optimize costs and realize the savings
  • Provide early intervention, management, and advice in case of cost anomalies
  • Work on budget, forecast, and expenses reports
  • Oversee AWS Billing Dashboards and manage Savings Plans and Reserved Instances
  • Provide expert advice and consulting on AWS financial management activities
  • Configure and manage cloud cost optimization tools
  • Create and maintain documentation on AWS FinOps and cost optimization processes

  • Experience in Service Delivery Management
  • Experience in cloud cost management, on AWS, and FinOps discipline
  • Strong ability to analyze and interpret data and provide insights
  • Strong written and oral communication skills, and experience presenting formally or informally
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