Service Desk Engineer

Are you a 1st line Support Engineer or recent Tech Graduate looking for a company to guide you down a deep progression path?

Do you want to work for a Managed Service Provider that listens to its employees and takes into consideration their personal and professional development needs?

A Microsoft Gold Partnered Managed Service Provider based in the West Midlands are looking for a Service Desk Engineer to come into their team to provide, remote and telephony-based support to their client base. A fantastic opportunity to develop your skills from a 1st line perspective.

Your Role:

• Provide remote and telephony-based support to a variety of different clients, developing into a point of expertise when issues arise.
• Proactively monitoring client infrastructure to prevent downtime and major incidents that may otherwise arise.
• Be responsible for traveling and arriving to client sites efficiently, willing to commit to overnight stopping when necessary.

Your Profile:

• A keen interest in becoming an expert within the Microsoft stack, utilising both self-studied and funded certifications.
• An interest and knowledge base of the IT industry, and an understanding of the world of Managed Services.
• Knowledge of the intricacies behind supporting Windows Server environments including Azure, Active Directory, Exchange & Office 365
• Aware of Virtualisation technology including VMware or Hyper -V .
• Knowledge of firewalls, switches and routers.
• A desire to learn and continuously keep up to date with current and emerging technologies.

If you're looking to develop your skills from a Service Desk perspective, then click apply!