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Technical Support Engineer

Closing date
28 Jan 2022

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Technology & New Media
Contract Type
Full Time
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Due to the continued expansion of our team, we have an opportunity available for a Technical Support Engineer to join a long-established company at the top of its industry. If you are a motivated self-starter, enjoy doing technical work, helping people, solving complex issues, you could be what we are looking for.

Ideally located near a Catapult Centre, North Bristol/Gloucestershire, Coventry or South Yorkshire though other areas may be considered for the right candidate.

Main Duties:
  • Run training courses, both in our facilities and customer sites
  • Handle technical support phones and e-mails, answer general questions/enquires in efficient/timely/professional manner
  • Create files for customer delivery
  • Create materials and present at conferences and trade shows

Desired Skills & Experience:
  • Knowledge of machine tools and machine tool mechanisms
  • Recent knowledge and use of a CAD/CAM system and VERICUT
  • Ability to hand write CNC code, especially Siemens and/or Heidenhain
  • C++, python or other programming skills and experience
  • Proficient use of Microsoft Windows and Office products
  • Enjoy frequent travel, often at short notice to customers in the UK and beyond, nights away from home are often necessary.
  • Experience of automated composites processes and/or CNC post processing
  • Have the ability to work alone and effectively project manage workload for multiple tasks
  • Be self-sufficient, make own travel arrangements, organise appointments etc.
  • Have excellent communication skills at all levels from machine shop to boardroom.
  • Be able to create and present at user meetings, training classes and assist sales and marketing.
  • Be able to create clear, concise written instructions, i.e. "method" docs for projects, e-mails etc.

We offer a range of benefits including; company pensions scheme, private health insurance, travel insurance, competitive salary and above average holiday entitlement.
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