Technical Support Engineer

Due to the continued expansion of our team, we have an opportunity available for a Technical Support Engineer to join a long-established company at the top of its industry. If you are a motivated self-starter, enjoy doing technical work, helping people, solving complex issues, you could be what we are looking for.

Ideally located near a Catapult Centre, North Bristol/Gloucestershire, Coventry or South Yorkshire though other areas may be considered for the right candidate.

Main Duties:

• Run training courses, both in our facilities and customer sites
• Handle technical support phones and e-mails, answer general questions/enquires in efficient/timely/professional manner
• Create files for customer delivery
• Create materials and present at conferences and trade shows

Desired Skills & Experience:

• Knowledge of machine tools and machine tool mechanisms
• Recent knowledge and use of a CAD/CAM system and VERICUT
• Ability to hand write CNC code, especially Siemens and/or Heidenhain
• C++, python or other programming skills and experience
• Proficient use of Microsoft Windows and Office products
• Enjoy frequent travel, often at short notice to customers in the UK and beyond, nights away from home are often necessary.
• Experience of automated composites processes and/or CNC post processing
• Have the ability to work alone and effectively project manage workload for multiple tasks
• Be self-sufficient, make own travel arrangements, organise appointments etc.
• Have excellent communication skills at all levels from machine shop to boardroom.
• Be able to create and present at user meetings, training classes and assist sales and marketing.
• Be able to create clear, concise written instructions, i.e. "method" docs for projects, e-mails etc.

We offer a range of benefits including; company pensions scheme, private health insurance, travel insurance, competitive salary and above average holiday entitlement.