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IT Support Engineer – 2nd Line Windows, 365, Azure 'A Player'

Recruitment Revolution
£26,000 - £30,000 Plus Benefits Package + 25 days holiday
Closing date
15 Feb 2022

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Technology & New Media
Contract Type
Full Time
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Job Details

Exciting opportunity for a talented and ambitious IT Support Engineer to join a revolutionary IT Managed Service Provider that provides cyber security, business continuity, communication, cloud and IT support services. If you have previous MSP / IT Consultancy experience, or you are currently working 1st Line Support and want to grow we'd love to chat.

Role Info:

2nd Line Support Engineer – Managed Service Provider
£26,000 – £30,000
Plus Benefits Package + 25 days holiday + progression opportunities & lots of mentoring
Product / Service: We deliver first class IT Support in London and Thames Valley to companies with 10-100 users.
Tech Skills: Windows, Microsoft 0365, Powershell, Network troubleshooting

Who we are:

Our vision is to build a multi-location technology business enterprise, delivering on modern workplace principles. We believe every user should be able to access their company data from any device and from any location as long as it is secure and managed by us.

We are all about people. Our customers love us because we care for their business outcomes and want them to succeed. So as a business, all our efforts are to learn and grow individually, in order to serve our customers with energy and enthusiasm.

Does this sound like a good fit for you, and you would love to improve on your skills, engage with real people (not behind a ticketing system), then apply for the role to build your future with us!

The 2nd Line Support Engineer Role:

We are seeking an ambitious team player who is looking to work in the engine room of our rapidly growing firm. You will be organised and eager to learn, in an industry where nothing stays the same for long.

We have won some big contracts and we’re looking for the right person to roll up their sleeves and perform as an individual and develop themselves into an A-team player. We will not accept any less. —- We only employ A-Team players!!

You will be involved in Desktop/Server Helpdesk Support and Cloud Solutions (Microsoft 365/Azure) support and lots of project work.

Key Responsibilities:

+ Answer support queries via phone and email
+ Analytical and problem-solving skills, with the ability to multi-task
+ Logging of customer requests and incidents
+ Diagnosing and rectifying technical problems and queries following first-line fix criteria and where possible resolving at first call
+ To be able to work with non-technical customers and technical customers alike
+ Working with senior engineers on escalated tickets

About You:

+ 2-4 Years demonstrable experience in supporting enterprise level IT systems
+ Ideally worked within a Managed Services (MSP) business for at least 1-2 years
+ Windows Server Support experience
+ Experience of supporting desktop applications, such as Microsoft Office and MS Teams
+ Administration of Office 365, SharePoint and MS Teams
+ Network troubleshooting for business networks (VLAN’s), firewalls & routers, and IP telephony.
+ Advanced PowerShell skills essential
+ Autotask (PSA)/Datto (RMM) Experience essential
+ Exceptional customer service and confident communication skills
+ Enthusiasm and willingness to learn
+ Ability to work to targets – this will be measured weekly
+ A high standard of written and spoken English and attention to detail
+ Excellent teamwork skills
+ Clean driver’s license and own transport
+ Key supporting certifications and accreditations


The ideal candidate should have MS900 and/or AZ900 Microsoft certification and CompTIA A+ certification.

What’s in it for you:

+ Continuous learning & development and mentoring program – we work with you and map out your personal goals with clear goals and expectations.
+ Join a rapidly growing business with clear values and vision, that is driven to succeed and help our customers.
+ You will be instrumental in shaping the growth of the business and yourself to become technical lead in any field your desire within the business.

Interested? Apply here for a fast-track path to the Hiring Manager

Your Background / Previous Roles May Include:
2nd Line Support, 2nd Line Engineer, Technical Support, Service Desk Analyst, Microsoft Support,, O365 Support, Windows Support, Desktop Support, IT Support.

Application notice… We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.


We’re Talent Acquisition Specialists that founded change in 2005. Since then we’ve helped over 2500 clients grow, prosper and lead.

# Our Story

Frustrated by poor experiences with traditional agencies, our founders (just two regular candidates), decided that the outdated industry needed modernising and a new balance of power. In 2005, a new kind of agency model was born, putting the client and candidate at the heart of the experience whilst removing the pushy sales, schmooze and high fees.

# What makes us different?

Aside from a sensible fee model, custom technology and a direct unhindered path to candidates we…

…don’t sell candidates and we don’t sell jobs: we facilitate relationships and champion the process of ‘organic hiring’ to help create stronger and longer-lasting engagements.

# Who we work with

With an industry reputation for delivering results we are the go-to talent finders for tech start-ups to global brands who all demand the best service and talent.

From business owners hiring 2 people a year to Internal Recruiting teams hiring 200+ people a year, RR sources talent across all sectors and levels.

# Reputation

Our expertise has also been called upon by some of the leading job boards including the UK’s No1.

Recruitment Revolution is a member of the REC with a 100% compliance pass rate and holds a Feefo 5* Platinum Award for Service.

For more information please contact Team RR on 0800 294 3113 or visit


Find Us
Castle Hill House
12 Castle Hill
United Kingdom
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