2nd Line Support Analyst

Employer
Ashdown Group
Location
UK
Salary
Competitive
Closing date
9 Feb 2022

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Sector
Technology & New Media
Contract Type
Permanent
Hours
Full Time
A Cloud-first IT support and technology services provider has an exciting opportunity for a 2nd Line Support Analyst to join their experienced team in their Head Office based in Bedfordshire.

The successful candidate will be required to work from the office five days per week and therefore must possess a driving license and have access to their own car.

You must have excellent incident and problem analysis, diagnosis and resolution skills, ensuring that incidents and requests are resolved and implemented to agreed standards and timescales. You will often provide remote support, and act as an escalation point for the 1st line Service Desk, researching and resolving more complex or time-consuming issues; however, you will know when an incident you are working on needs further escalation. You will liaise and collaborate with other service providers, as well as third-party suppliers, to understand multi-faceted IT issues.

The ideal candidate will have previous MSP experience as well as knowledge of supporting: Windows 7 and Windows 10 Desktop, Active Directory, EPOS, handheld, MS Surface Pro, Exchange\Office 365, WAN\LAN network troubleshooting, basic Windows Server 2008 R2 - 2012 and Managed Build support.

The successful candidate will work on a 7 - 7 shift pattern and on occasion, you will be required to work out of customer sites whereby all travel expenses will be reimbursed. The candidate will also be required to assist in the preparation and dispatch of IT equipment.

You will receive a great benefits package including company bonus and pension scheme, and 25 days holiday plus bank holidays off, which increases with service. The company also offers supported career development training.

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