Software Support Specialist

Orchard Recruitment Ltd
Closing date
11 Feb 2022

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Technology & New Media
Contract Type
Full Time

Our Douglas based client are seeking to recruit a Coins Support Specialist to join the Coins Project and User Support team. You will be joining one of the UK's largest independent property development companies, with over 10,000 happy customers and more than 100 industry awards for design and quality.

Role Profile

* Providing an internal support desk for Coins users across all regions and functions.

* Respond to inquiries and requests for assistance with Coins.

* Provide expertise, advice and guidance to users to resolve Coins issues.

* Be involved in the provision of training to groups and individual end users at all levels within the Group by a variety of methods - face to face, online meeting software, telephone and e-mail and assist in maintaining user training records.

* Be involved in the creation and maintain a library of training material for users.

* Maintain user profiles to ensure that users have appropriate software access.

* Maintain report distribution and generation schedules.

* Support the Coins Project team in a range of tasks including data entry, setup, testing etc

Person Profile

* An understanding of accounting, software or construction.

* Good presentation and communication skills.

* Problem solving.

* The post supports staff in a number of locations and some travel may be required.

* Recent financial graduate looking for that ŕst role in finance" OR

* An individual with a customer support background in financial setting (ie: banking, insurance)

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