Branch Manager

Employer
NIGEL D HUGHES Ltd
Location
UK
Salary
Competitive
Closing date
11 Feb 2022

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Sector
Retail
Contract Type
Permanent
Hours
Full Time
Our Clients are looking to fill a vacancy at Branch Manager level - This would be an ideal opportunity for someone who currently works within the trade counter sector and is looking to progress from the level of Assistant/Deputy Manager, or a current store manager looking to develop their career further

This is a Monday- Fri working pattern, no weekend working required

Job Purpose:

To deliver the highest levels of customer service at all times and a culture of excellence with the Branch.

Key Accountabilities:

* To identify and pick stock items for customers in a timely manner

* To load and deliver products in a timely and professional way.

* You will maintain and excellent relationship with customers

* Maintain accurate records of sales and deliveries

* To control stock levels and inform manager when stock is required.

* Maintain good condition of the branch vehicle by checking and reporting concerns when required.

* Ensures Banking is completed daily and all cash is deposited or secured at close of business in accordance with company procedures.

* Where appropriate delegate responsibility with accountability and follow-up

* Provide cover in the absence of the Branch Manager.

* To support the Branch Manager with ensuring staff meet or exceed all activity standards required and the Branch is staffed at all time

* To support the sales and marketing plans of the business

* To support the branch action plan and to ensure the branch maintains existing business & obtains new business.

* To assist in the development and implementation of sales and marketing plans of the business.

* Liaise and cooperate with all work colleagues within the company, group and wider Group community.

* Adheres to all company policies, procedures and business ethics codes

* Assist in training and performance reviews and support the team to develop

* Contributes to the culture where standards are of the highest standards, maintaining good housekeeping within the branch.

* Carries out activities in line with safe systems of work as well as using personal safety device in line with work type

Key Experiences and Skills Required:

* Experience of working in a trade counter environment

* Experience of customer service

* Demonstrate the highest levels of customer service

* Experience of dealing with cash

* Full driving license

Desirables Skills, Qualifications and Experience Required:

Knowledge and experience within the PVCu Window, Cellular and Composite Door or wider construction industries would be an advantage.

Good local Knowledge, and knowledge of the local road system.

PC Literate

Able to listen and follow instructions

Ideally some knowledge of the construction industry

Able to work well within a close team environment

Experience of managing or supervising a small team

Personal Attributes:

Action orientated - Able to deal with problems in appropriate time frames

Effective communication - Clear concise written and spoken, ability at all levels, customer, supplier and internal

High Standards - demonstrating a motivation to improve standards and thereby making a real difference, challenging inadequate solutions

Integrity and trust - demonstrating a sense of commitment to openness, honesty, loyalty and high standards in undertaking the role

People management - demonstrating commitment to working and engaging constructively with internal and external stakeholders

Team Member - Works part of a team and displays a positive attitude and is a reliable. consistent and engaging team player

Leadership - strong, consistent, clear, inspire others, integrity, ability to drive through change

Empowering Others - Delegation of trust, correct controls, feedback, communicate accountability and responsibility

Driven by results - Decisive, confident addressing problems and opportunities, challenging activities to improve performance, demonstrate willingness to challenge accepted methods and standards

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