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Technical Helpdesk Team Leader

CareCo Ltd
Closing date
28 Jan 2022

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Technology & New Media
Contract Type
Full Time
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Here at CareCo, we're all about making life easier for people. It gets us out of bed in the morning, and it sends us home at the end of the day knowing we've done our bit to help somebody with their day-to-day struggles.

We believe we're unique in the world of mobility because we recognise that our customers are, too. There's no one size fits all when it comes to solving a customer's mobility difficulties, so if you can think on your feet when you're presented with a problem you've never seen before, you're exactly what we're looking for.

The Difference You'll Make to CareCo...

CareCo are looking for an ambitious individual to join our dynamic Technical Helpdesk Team.

You will be responsible for overseeing CareCo's internal and external technical processes and operations.

The role incorporates logic and problem-solving approaches where you will effectively diagnose inoperative products and assist with any technical customer enquiries efficiently.

You will integrate systematic strategies, ensuring customer technical queries are answered in a timely manner & with care.

You must have excellent analytical skills, be interpersonal, logical, proactive, be understanding and have a professional attitude.

What your day to day will look like

* Overseeing the Inbound Technical Helpdesk Team

* Creating and maintaining a development roadmap for CareCo's Technical process

* Day to day team holiday, Rota and admin duties

* Holding monthly 1-to-1's

* Assisting in the creation of monthly Technical Reports

* Handling inbound customer queries via telephone & email

* Raising purchase orders & taking payments

* Ensuring all activity is recorded on our internal system database

* Providing administrative support and advice to our nationwide showrooms

* Developing and maintaining good relationships with our customers

* Seeking opportunities for self in ongoing personal development and actively engage with company training opportunities

A bit about you

* Articulate conversations in a formal and professional manner

* Have previous administrative experience in a customer service/ helpdesk environment

* Evaluate customer enquiries with precision, focus and consistency

* Show high attention to detail

* Have a can-do attitude

* Be a team-player as well as being able to work independently


This role is 40-hours per week on a Monday-Friday basis.

Our brand new Headquarters is currently being built and is based in the Braintree area. We are seeking new starters who are able to join us in our new HQ come May 2022
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