Support Technician

Lucy Walker Recruitment
Closing date
11 Feb 2022
Support Technician, £22,000, Full-time, permanent, Bradford, fully office based, Ref. 47483

We are seeking a bright and highly capable Support Technician to work for a high performing company team based in Bradford. The Support Technician is responsible for providing first and second line support for inbound queries relating to the company's products and services to existing customers, suppliers and end users.

As a Support Technician you will be responsible for:

Actioning assigned support tickets, responding to inbound customer queries and complaints
Performing diagnostics, using external and internal back-end systems
Liaising with internal departments to resolve technical issues
Escalating complaints and unresolved issues to relevant team members
Appropriately log and analyse call content to identify common trends and problems
Generation and delivery of training material to internal departments and third parties The right candidate will have excellent organisational and communication skills and the ability to prioritise workload effectively. You will also have:

The ability to diagnose and assist customers with Connectivity queries across a variety of technologies
Good understanding Domain, DNS, Mail, Web and MySQL technologies with an intermediate diagnostics skillset
Some experience supporting and maintaining MOOC systems
A basic working knowledge of VOIP and SIP with the ability to perform entry level diagnostics and feature requests
A good working knowledge of content filtering and the ability to diagnose intermediate level queries
Innovative and analytical approach to problem solving, focusing on delivering outcomes to an exceptional standardThis is a brilliant opportunity for a Support Technician to develop their skills and be part of a fantastic team and company. If you are keen to be considered for this role - apply today! The client are looking to recruit for this role quickly

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