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People Change Professional

Closing date
18 Jan 2022

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Technology & New Media
Contract Type
Full Time
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Line of Service
Internal Firm Services
Business Services
IFS - Internal Firm Services - Other
Management Level
Senior Associate
Job Description & Summary

PwC's Operate delivers operational and execution managed services solutions to clients across a range of situations often associated with their regulatory, risk and/or compliance agendas. We bring together regulatory insight, highly skilled operational resources and an unrivaled technology offering to provide a high quality and cost effective solution to operational delivery challenges.

Our capabilities stretch across a number of Service Areas including; Financial Crime, Customer Management, Compliance Testing, PMO, Legal Operations, Finance Solutions, Business Operations, Change Solutions and Technology Solutions. We have over 2,500 people located in our purpose built, secure delivery centre in Belfast; across our regional offices including Cardiff, Bradford, London, Manchester, Birmingham,Glasgow and Edinburgh; and on a range of client sites.

We are looking to recruit People Change professionals across a range of levels to join our team in our Belfast & Cardiff Offices

The individuals will be highly motivated and driven with excellent creative content communication skills, stakeholder management experience, training delivery and great organisational skills. The successful candidates will have experience in developing change management plans for projects and / or change programmes. They will have a good understanding of change management principles, techniques and tools. Digitally savvy with an analytical mind, they will be competent in defining success metrics and have good problem solving skills. They will lead the delivery of change management work streams using a structured framework. A team player whose focus is on the impact of change.

Change Profession responsibilities
  • Develop Change Management plans for workstreams, programmes and/or projects
  • Support cross line of business in delivery of change initiatives for clients
  • Evaluating the impact of planned organisational change initiatives
  • Identifying and managing anticipated resistance to change
  • Supporting the development and and production of online and offline collateral relevant to the change programme capabilities including, e-learning material and playbooks.
  • Planning, facilitating and delivering stakeholder workshops, face to face and virtual tech demonstrations
  • Deliver training and coaching programmes, including developing a repository of interactive, experiential training materials.
  • Defining success metrics and providing insights and reports to project teams.
  • Responsible for reporting and providing insights on programmes including measures for success

What we are looking for from you
  • Undergraduate degree (e.g. BA, BSc). Experience of managing, implementing, delivering and monitoring change impact on complex transformation change projects. Understand the principles, tools, techniques, concepts and practices of change management methodologies.
  • Experience working with and delivering for multi disciplinary teams. A strong, all rounded creative communicator with a flair for generating multi-media content which resonates across a range of mediums and levels to ensure adoption. Ability to apply a logical, digital solution based and analytical approach to work.
  • You will have a track record of engaging with stakeholders across a range of levels and developing those relationships. You will also have experience in delivering virtual and or/ Face to face training and coaching programmes. You will have the ability to engage not just on the what, but also on the why and how with the courage to challenge.
  • Excellent project planning skills and experience of using project management and planning tools such as MS-Project. Good knowledge of the Google Workspace (formally GSuite), and able to demonstrate a high proficiency in Excel, PowerPoint.
  • Experience in creating, managing content for and delivering innovative tech enabled videos, demos, e-learning playbooks, Interactive PDFs, QRGs, user guides.
  • If you have a professional qualification such as Chartered Management, CIM, CIPR, Agile, this is great but not essential. An achiever, proven delivery of objectives and business results

Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements
Up to 60%
Available for Work Visa Sponsorship?
Government Clearance Required?
Job Posting End Date
Full time
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