Job Number: 3196018Posting Date: Jan 11, 2022Primary Location: Europe, Middle East, Africa-United Kingdom-United Kingdom-LondonEducation Level: Bachelor's DegreeJob: ManagementEmployment Type: Full TimeJob Level: Vice President DescriptionIT Service Manager
Position Category: Information Technology Job Level: VP
Position Type: Full-Time
Company Profile Morgan Stanley is a global financial services firm and a market leader in investment banking, securities, investment management and wealth management services. With offices in more than 43 countries, the people of Morgan Stanley are dedicated to providing our clients the finest thinking, products and services to help them achieve even the most challenging goals. As a market leader, the talent and passion of our people is critical to our success. We embrace integrity, excellence, teamwork and giving back.
The Service Manager is the main Enterprise Technology and Services (ETS) contact for the business units they cover, from a desktop support perspective. They have an operational responsibility to ensure the stability and availability of the desktop environment in order to ensure BU productivity. They will communicate and act as an interface between ETS and the business for all scheduled outages, new global product rollouts, upgrades, and ETS initiatives that impact the production environment. They will be the escalation point for the support teams that provide a service to their front office business units Qualifications
-A wide range of experience in an Enterprise Technology and Services (ETS) role, preferably in the financial or Investment Banking industry.
-An in-depth knowledge of the various technical disciplines within ETS, in particular with Windows desktop technologies.
-The ability to develop relationships with the key personnel in those technical ETS teams.
-The ability to maintain and develop formal and informal relationships with business unit (BU) stakeholders and any other relevant BU staff.
-Able to demonstrate strong team leadership skills.
-The ability to maintain and develop strong links with peer Service Managers globally and Service desk teams in order to ensure a consistent approach in each region.
-Self-motivated personality with a high level of attention to detail.
-The ability to multi-task in a high paced and demanding environment is crucial.
-Experience with outage management across all levels of impact.
-Proven ability to develop and promote innovate ideas in order to solve a variety of problems.
-Experience with managing relationships with vendors, including the monitoring of Service Level Agreements.
-Ability to communicate at all levels of management.
-Experience with mentoring and managing career development of direct reports.
-The ability to understand and execute complex changes within remit.
-Extensive knowledge of Microsoft Excel including nested formulas, charting and pivot tables.