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IT Service Delivery Manager

Syntax Consultancy Ltd
Closing date
28 Jan 2022

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Technology & New Media
Contract Type
Full Time
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IT Service Delivery Manager



£35,000 - £40,000 + Benefits

IT Service Delivery Manager needed for a superb permanent career opportunity in Nottingham. Delivering IT services that support + improve business processes company-wide.

Due to the ongoing Covid-19 pandemic there is scope to work 2-3 days/week from home + with the rest of the time based within a Covid-secure office. Start in Jan/Feb 2022 (subject to notice).

Key skills, experience + duties would include:

Building strong working relationships with IT vendors who provide day-to-day IT tech support services.

Management of IT suppliers, including regular service reviews, improvement plans + contract negotiation / renewals.

Strategic development of IT capability + identifying new technologies to support improved business performance.

Creating a roadmap of IT projects, priorities + identifying opportunities for cost / risk reduction.

Controlling IT budgets, IT Assets + IT procurement including engaging with group-level purchasing team.

Responsible for IT/Cyber Security, including IT regulatory standards (Cyber Essentials Plus + ISO 27001).

Ensuring IT processes, policies + procedures compliant + robust.

Background experience in managing Desktops, IT Network Infrastructure + IT Operations would be helpful.

Technical Environment: Desktops, Networks, Infrastructure, Office 365, Cloud AWS, Azure + Cloud PBX.

Soft Skills: relationship building, negotiation, communication, problem solving, self-starter, planning + organisation.

Qualifications: ITIL Service Management + Prince2 certifications would be advantageous.

Benefits Package: 12% Bonus + Pension + 25 days holiday + Life Assurance + Medical + Employee Discounts + More
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