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Mortgage Servicing Team Leader

Stellar Select
Closing date
28 Jan 2022

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Contract Type
Full Time
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Job Title: Mortgage Servicing Team Leader

Location: Ipswich with flexible working from home after training completed

Salary: Confirmed at application stage


Company Pension Scheme
Private Medical Insurance (if applicable)
Voluntary additional life cover
Critical Illness Cover
Dental Insurance
Medical Cash Plan
Health Screening
Motor Breakdown Cover
Cycle to work scheme
Retail Vouchers
Season Ticket LoansHours: 35 hours per week. Monday to Friday 9am to 5pm

About the role of Mortgage Servicing Team Leader

Based in the Buy to let team, as a team leader you'll be supporting our management team in the day-to-day servicing of Legacy and originated Buy to Let loans

Responsibilities for the role of Mortgage Servicing Team Leader

Allocating work to the team and ensuring the Teams Service Levels are met
Ensure all standards in line with our client's expectations of quality, productivity and performance are achieved by the team
Planning and organising 1-2-1's for the team
Provide support for the team when they are undertaking analysis of customer information to understand what the best outcome is for their circumstances
Signing off team's referrals and providing support and guidance when they are not at the level expected
Signing off team's free format letters and providing support and guidance when they are not at the level expected
Supporting the manager with client interaction including being involved at client servicer meetings and being point of contact in Manager's absence
Overseeing complaints process seeking support from Compliance where necessary
Liaising with third parties, Solicitors, LPA receivers and Field Agents where necessary
Contribute to identification of improvement opportunities to enhance our service to our customers and clients
Understand property summary reports, desktop valuations and red book valuations and the implications they have upon outstanding debt of a borrower's loan(s) and how the values affect risk to LMSL and Client(s), and how a valuation can be used for term extensions
Understand the terms and conditions of a borrower's loan so that they may be clearly explained to the borrowers by the team
Support the team when they receive and attempt to resolve loan enquiries from borrowers and their advisors
Assist with projects as defined by the Manager by meeting agreed deadlines and achieving specific objectives.
Ensure that enquiries for changes to borrower's accounts are dealt with by the team within mandated levels and in accordance with procedures. Report any breaches to the Line ManagerExperience required for the position of Mortgage Servicing Team Leader

Excellent communicator at all levels- both verbal and written
Strong desire to support the team in achieving all targets
Ability to work as an effective team leader - be co-operative, support others and deliver what you promise
Strong understanding of mortgage loan documentation
Experienced in using Microsoft Office packages
Comfortable working to tight deadlines, be adaptable and flexible within the role
A desire to learn and take on new systems and concepts quickly as well as critically evaluating where appropriate
Understanding of the Buy to let market and what constitutes a Buy to let loan
Understanding of LPA Receivers and their role in the enforcement process
Ability to work under pressure
Ability to make independent decisionsFor more information regarding the role of Mortgage Servicing Team Leader please contact us

Stellar Select is acting as an employment agency and is a corporate member of the REC

Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days
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