Visitor Experience Manager

Kew Royal Botanic Gardens
Closing date
11 Feb 2022

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Contract Type
Full Time
Visitor Experience Manager

As Visitor Experience Manager you will be responsible for the day-to-day operational activity of the Visitor Centre and the recently enhanced and refurbished Plant Centre.

You will actively lead, mentor, and develop the Visitor Centre and Plant Centre team to ensure they provide an exceptional experience for all visitors to Wakehurst. You will also ensure the delivery of commercial targets including admission, retail, and membership KPI's alongside delivering an exemplary arrival experience.

The Royal Botanic Gardens, Kew (RBG Kew) is a leading plant science institute, UNESCO World Heritage Site, and major visitor attraction. Our mission is to understand and protect plants and fungi for the well-being of people and the future of all life on Earth.

We are working to end the unprecedented extinction crisis and to help create a world where nature is protected, valued by all and managed sustainably. We will achieve these goals by drawing on our leading scientific research, unrivalled collections of plants and fungi, global network of partners, inspirational gardens at Kew and Wakehurst, and our 260 years of history.

Join us on our journey as protectors of the world's plants and fungi.

We are looking for someone with exceptional standards of customer service with the ability to confidently drive sales and profit through sound business decisions and delivery of KPI's. A proven track record of strong analytical skills in a commercial environment is an essential requirement of the role and the experience of delivering a membership or loyalty scheme would be a key advantage. Strong people management skills with the ability to lead and develop a team through coaching and mentoring will be pivotal to the success of this role.

Our fantastic benefits package includes opportunities for continuous learning, a generous annual leave entitlement, flexible working to help you maintain a healthy work-life balance, an Employee Assistance Programme and other wellbeing support such as cycle to work scheme and discounted gym membership. We also offer a competitive pension, an employee discount scheme and free entry into a wide range of national museums and galleries, as well access to our own beautiful gardens at Kew and Wakehurst.

If you are interested in this position, please visit our website for more information and to apply.

Closing Date: 23/01/2022

We are committed to equality of opportunity and welcome applications from all sections of the community. We guarantee to interview all disabled applicants who meet the essential criteria for the post.

No agencies please

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