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Performance Manager

Space and Time
Closing date
18 Jan 2022

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Marketing & PR
Contract Type
Full Time
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Role summary
A robust background in media and a confident understanding of digital channels, with the ability to interpret results and make recommendations.. A role model for Media Administrators and Media Executives with a focus on their training, nurturing them professionally, whilst developing own self skills. Effectively manages a client portfolio; building and maintaining strong client relationships. Engages in client meetings, supplier negotiations, bespoke media strategies and gains a strong overall understanding of the client's business and requirements.
Confident in attending regular face to face and virtual client meetings and fielding challenging questions relating to media and agency services. To be equally confident in communicating negative news. Capture and relay information and actions both externally and internally, clearly and promptly, in a professional, detailed and informed manner. Expanding and developing supplier relationships to broaden and benefit the wider team.
Role Management
Manages time effectively and confident in pushing back on client requests where appropriate. Delivers an exemplarily standard of work within agency/client SLA's. Can identify, recommend and implement improvements and processes to enhance client relationships. Behaves professionally at all times with both colleagues and external stakeholders.
Commercial acumen
Confidently manages client budgets and creates deals for the benefit of the client and agency. Secures compensation when appropriate and is able to challenge and negotiate additional charges/ fees. Manages and assists in the development of more junior colleagues in areas such as negotiations. Competently manages second tier clients.
Leadership & Initiative
Supports junior Client Experience team members with queries and concerns, being approachable and open. And be a competent delegator. Demonstrates an interest in new business growth whenever possible, contributing to the agency's success and growth. Proactively looks for new solutions and ideas for clients. Challenges suppliers to go above and beyond on briefs and delivers consultative recommendations.
Strategic Excellence A comprehensive level of media knowledge (particularly at regional level). Has an interest and understanding in industry trends and how to apply them to media planning and buying. Correctly identifies the channel and tactics by objective and applies them effectively. Able to produce, comment on and interrogate media reporting, and liaise with media specialists on recommendations which is turn are confidently communicated with clients.
Culture & Benefits
A vibrant and progressive Growth Marketing agency boasting two decades of innovation, diversification and sustained growth. A responsible, engaged employer with a proven heritage of nurturing talent, creating structured progression and generating significant opportunities for career enrichment.
We're especially invested in the culture of our business and have worked hard to foster a flexible, enjoyable and supportive working environment across all five of our offices.
Join a team of professionals that take pride in delivering outstanding work for our clients.
Employees benefit from:
* Remote working
* Flexible working
* Quarterly funded socials
* Discretionary bonus scheme
* Agency-funded LinkedIn Learning subscription
* Cycle2Work scheme
* Interest-free season ticket loans
* Generous holiday allowance
* Birthday early finish
* Free fresh fruit
* Office drinks fridge
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