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Programme Manager

Closing date
18 Jan 2022

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Technology & New Media
Contract Type
Full Time
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At the Data Communications Company, we believe in making Britain more connected, so we can all lead smarter, greener lives. We've built the secure infrastructure that's supporting the mass roll-out of smart meters across the country. Our universal, secure network will be in 30 million homes and small businesses, making it the largest network in Britain. So it's a truly exciting time to join us. You'll be part of a team that's supporting the country's transition to a low-carbon economy, and helping to ensure an affordable, secure, and sustainable energy supply for the future.

Operating independently of its parent company, Capita plc*, the DCC is a Disability Confident Committed Employer. We're directed by the Department for Business and regulated by OFGEM. We collaborate with the Government and leading telco and utility industry service providers to help protect consumers and give them better energy choices. A finalist in the Top Workplace Awards in 2018, we reward professionals who thrive in an environment of change and innovation. Watch this about DCC video and if it ignites your interest, apply below.


The Programme & Project Management (PPM) Practice sits within the Service Delivery function which is responsible for managing DCC's end-to-end delivery through a structured governance process, on time, within budget and to the required standards for successful in-life operations.

The Service Delivery function encompasses the professional practices of Business Analysis, Testing and PPM and works closely with the professional practices based in other DCC functions such as Operations, Security and Architecture. Programme delivery is underpinned by a Programme Management Office, which provides independent delivery assurance to each change programme, and a Portfolio Office which provides governance and insight to support planning and resourcing decisions across the change portfolio.

The PPM Practice provides professional delivery services to DCC's portfolio of delivery programmes via an internal matrix managed consultancy model. Our programme managers are part of the PPM Practice Leadership Team acting as role models, setting standards for programme delivery, demonstrating thought leadership, supporting practice transformation activity and coaching/developing project managers and project co-ordinators.

Your delivery responsibility will be through assignment to a programme where you will report to a Programme Director and lead a multi-disciplinary programme team in a matrix environment, managing relationships with third party service providers and internal/external stakeholders. You will be accountable for delivering a highly stakeholder focused and responsive service that produces quality deliverables, with extensive interaction with programme directors, internal business owners (including members of the DCC Executive Committee) and external stakeholders including representatives from government &; regulatory bodies.

Key Accountabilities
Business Case Development: Programme Managers will support the development of business cases, with accountability for providing: programme delivery strategy, encompassing multiple projects and including requirements definition, procurement, design build test, iIntegration, assurance, regulatory compliance and stakeholder engagement activities.
outline programme delivery plan (with associated work breakdown structure and identification of critical path);
indicative resource plan
risk & issues management and quality assurance approach
stakeholder engagement strategy; and for
identifying known risks and mitigating strategy

Programme Delivery: Programme Managers are accountable for all aspects of programme delivery:
Delivery Approach: Establish the programme delivery strategy, ensuring that project workstreams have clear objectives and are aligned and working to the same set of delivery principles in accordance with the programme vision. Assess and approve project and workstream delivery options, ensuring they are credible, meet strategic objectives and are financially viable and compliant with regulatory obligations. Present a recommended programme delivery approach to senior stakeholders via the DCC's governance process.
Programme Planning : develop and maintain a detailed, credible programme plan clearly identifying activities and resources required to deliver programme objectives with critical path and dependencies. Identify and manage inter project dependencies.
Third Party Supplier procurement: Manage development and implementation of the programme procurement strategy, utilising expert procurement and commercial team support and ensuring alignment with business objectives and programme delivery strategy.
Third Party Supplier Management: establish an effective working relationship with third party suppliers, implementing a framework for management and assurance of programme delivery activities. ensuring project managers understand the delivery and contractual obligations placed on suppliers and acting as the initial escalation point for resolution of delivery issues. Work with suppliers to develop solutions to delivery issues.
Activity Management : scheduling and allocation of work activities on a day-to-day basis, identifying plan over-runs, understanding the impact, managing dependencies between projects, managing the development of solutions to get the programme back on track and escalating accordingly.
Resource Management : Provide leadership to programme resources, ensuring roles and responsibilities are clearly defined, analysing resource constraints and working with project managers and function leads to resolve issues (including performance/capability issues and redeployment of resources across projects). Regularly assess resource utilisation across projects and against the resource schedule and identify variances that require action.
Resource Induction & Knowledge Sharing: Induct resources into the programme team, ensuring induction material is produced, delivery objectives are created for all programme team members and information and support is provided to enable resources to perform effectively. Develop and implement procedures/systems to support knowledge transfer across the programme projects/workstreams and within DCC
Change Control : Use DCC change control protocols, systems and documentation to evaluate the impact of changes to programme scope, facilitating decision making at Steering Committees.
Quality Assurance: Agree quality indicators for programme outputs by reference to the business case and through negotiation with stakeholders. Establish, plans and manage reviews at appropriate points during the programme lifecycle to provide evaluations of progress against defined criteria. Prepare for gate approvals through documentation and thorough stakeholder engagement including confidently presenting at DCC governance boards
Compliance: Understa...
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